Benjamin Allison
Newcastle Upon Tyne,Tyne and Wear
Summary
Dedicated professional with a strong foundation in customer service excellence and team communication. Demonstrates expertise in workplace cleanliness, safety compliance, and legal adherence, ensuring quality achievement through adherence to standard operating procedures for over 10 years. Proficient in inventory management, cash handling, and key holding responsibilities. Known for an approachable demeanour and engaging personality. Committed to leveraging skills for continued growth in the hospitality industry.
Overview
13
13
years of professional experience
4054
4054
years of post-secondary education
Work history
Bar/Kitchen Staff
Newcastle Tap
Newcastle
03.2024 - 07.2025
- Delivered excellent customer service with understanding dietary requirements.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Facilitated seamless food service to create a positive dining atmosphere.
- Coordinated with kitchen staff for timely food service.
Personal Trainer
O’Tooles
03.2024 - 07.2025
- Following a career break to support my family, I trained as a personal trainer in February 2024.
- Boosted client confidence by providing tailored nutritional advice.
- Established a positive training environment for enhanced workout experiences.
- Maintained high safety standards during all training sessions, ensuring client welfare at all times.
- Emphasised correct form during workouts, reducing risk of injury amongst clientele.
Bar Shirt Leader
Quayside JD Wetherspoon
Newctasle
03.2017 - 07.2023
- This position required to over see the day to day running of the business.
- Demonstrated strong leadership skills whilst supervising crew members daily activities.
- Performed opening and closing procedures as per company policy, ensuring store readiness every day.
- Safety of the pub was always a priority, this included communicating with the team, including door staff, securing/opening the premises and making sure all equipment was in working order at all times.
- Performed routine cash counts, ensuring accuracy at all times.
- Stock Control and Ordering
- Managed stock control, ensuring availability of products.
- Managed stressful situations during high periods of trading activity, maintaining a calm demeanour whilst serving clients' best interests.
- Staff moral projects and quality improvement strategies including till replays to improve the speed of service on the tills.
- Coordinated with kitchen and bar staff for seamless order delivery.
- Excellent Customer Service and Interpersonal Skills
- Delivered exceptional customer service, strengthening brand reputation.
Bar Team Leader
Quayside JD Wetherspoon
Newctasle
04.2017 - 03.2019
- Facilitated staff training sessions with an emphasis on professional development and growth. This is something that I particularly enjoyed, passing on my own my skills and expertise.
- Adhered to production schedules and Standard Operating Procedures (SOPs).
- Adhered to health and safety regulations to maintain safe environment for customers.
- Excellent customer service
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted special events, drink promotions to increase profitability.
- Serving food and drink to correct specification including a variety of cocktails.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Bar Associate
Lord Rosebury’s JD Wetherspoons
Scarborough
03.2015 - 04.2017
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained stock levels to prevent shortage during peak hours.
- Enhanced customer satisfaction by providing excellent and efficient service.
- Demonstrated knowledge of various spirits and cocktails increasing customer trust and satisfaction
- Maintained bar stocks, replenishing daily as necessary.
Sales assistant
NEXT
Scarborough
01.2013 - 03.2015
- Ensured stock replenishment in a timely manner to maintain product availability.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Education
Level 2 Active IQ Diploma - Fitness instructing
Active IQ
Level 3 Active IQ Extended Diploma - Personal Training
Active IQ
Computing Level 3 - Computing
East Riding College
/2012 -
GCSE - English, Science, Maths, Media Studies, Business Studies, ICT
Scably School
09.2007 - 06.2012
Skills
- Customer service excellence
- Team communication
- Workplace cleanliness
- Safety compliance
- Legal adherence
- Standard operating procedures
- Quality achievement
- Inventory management
- Cash handling
- Key holding
- Approachable demeanor
- Engaging personality
- Basic cocktail knowledge
Timeline
Bar/Kitchen Staff
Newcastle Tap
03.2024 - 07.2025
Personal Trainer
O’Tooles
03.2024 - 07.2025
Bar Team Leader
Quayside JD Wetherspoon
04.2017 - 03.2019
Bar Shirt Leader
Quayside JD Wetherspoon
03.2017 - 07.2023
Bar Associate
Lord Rosebury’s JD Wetherspoons
03.2015 - 04.2017
Sales assistant
NEXT
01.2013 - 03.2015
GCSE - English, Science, Maths, Media Studies, Business Studies, ICT
Scably School
09.2007 - 06.2012
Level 2 Active IQ Diploma - Fitness instructing
Active IQ
Level 3 Active IQ Extended Diploma - Personal Training
Active IQ
Computing Level 3 - Computing
East Riding College
/2012 -
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