Benjamin Afrane
Bedford
Summary
Dynamic and results-oriented professional with expertise in vehicle appraisal, car finance options, and product knowledge. Demonstrates exceptional skills in sales negotiation, upselling techniques, and online sales to drive revenue growth. Adept at customer relationship management and service excellence, leveraging market analysis and data analysis for informed decision-making. Proven track record in performance reporting and point of sale operation, fostering team collaboration and employee training to maintain high cleanliness standards. Committed to advancing career goals through continuous improvement and strategic initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Car Sales Executive
Imperial Cars/Cazoo
Northampton
2019.12 - 2024.07
- Advised customers on product range, pricing, delivery, warranties, and usage, enhancing customer satisfaction and informed decision-making.
- Negotiated closures by successfully overcoming customer objections through skilful sales techniques and extensive product knowledge.
- Identified customer needs and purchasing potential, facilitating seamless deal closures through consultative selling.
- Negotiated sales deals with precision, securing profitable outcomes for the dealership whilst meeting customer budgets.
- Met sales targets through proactive promotion and excellent customer service.
- Utilised comprehensive knowledge of car models, features, and specifications to provide tailored advice, ensuring customer confidence in their purchases.
Assistant Manager
Virgin Active
London, Barbican
2015.10 - 2019.07
- Trained new employees on company policies, customer service excellence, and sales techniques to enhance team effectiveness.
- Prepared detailed reports on weekly sales, expenses, and staff productivity to inform management decision-making.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Managed customer relationships through consultative sales techniques, achieving individual sales goals and fostering customer loyalty.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Sales Advisor
Carphone Warehouse
2013.05 - 2015.09
- Identified customer needs through effective questioning, recommending products that enhanced customer satisfaction.
- Handled customer queries and complaints professionally, swiftly restoring satisfaction and loyalty.
- Achieved company targets by implementing successful sales strategies.
- Achieved monthly sales targets by employing up-selling and cross-selling techniques.
- Provided accurate quotes and price information, facilitating informed customer decision-making.
Picker and Packer
Asda Warehouse
2010.02 - 2010.09
- Packed and labelled products securely for dispatch, adhering to strict packaging guidelines and standards.
- Operated hand-held scanners to efficiently locate items in the warehouse, speeding up the picking process.
- Monitored stock levels of packing supplies and ordered in advance to prevent shortages and delays.
- Maintained clean, organised work area to ensure easy access to products and enhance workflow.
- Built strong working relationships with colleagues to collaboratively resolve issues.
Education
Bachelor of Arts - Broadcast Media (Design & Technology)
Brunel University London
UxbridgeA-Levels - Arts & Science
St Thomas More Rc Upper School
Bedford, BDFSkills
- Vehicle appraisal
- Car finance options
- Product knowledge
- Sales negotiation
- Upselling techniques
- Online sales
- Customer relationship management
- Customer service
- Market analysis
- Data analysis
- Performance reporting
- Sales-driven
- Point of sale operation
- Team collaboration
- Employee training
- Cleanliness standards
Certification
Motability Certificate
Level 1 FA Coaching
Certified Sales Professional Program
Safeguarding Children FA
Sports Coaching
Languages
English: C2 Proficient
German: B2 Upper Intermediate
Hobbies and interests
I enjoy playing and coaching football, Spending time with my sons, Gym, Hikes, Jogging, Gardening
Timeline
Car Sales Executive
Imperial Cars/Cazoo
2019.12 - 2024.07
Assistant Manager
Virgin Active
2015.10 - 2019.07
Sales Advisor
Carphone Warehouse
2013.05 - 2015.09
Picker and Packer
Asda Warehouse
2010.02 - 2010.09
A-Levels - Arts & Science
St Thomas More Rc Upper School
Bachelor of Arts - Broadcast Media (Design & Technology)
Brunel University London