BENITTA BIJU
London
Summary
Profoundly talented & qualified individual seeking a position in an atmosphere promoting professional growth. Always willing to learn new skills and tech. Offering compassion, patience, and strong interpersonal skills. Knowledgeable about providing support, ensuring comfort, and maintaining safe environment for individuals. Ready to use and develop communication, empathy, and organisational skills .
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Waitress
May Fair Bar
05.2024 - 02.2025
- Promoted special drinks and menu items, successfully increasing the average check amount through effective upselling techniques.
- Trained by official ambassadors from Hendrics, Macallan, Yamasaki, Glenfiddich, Dom Perignon, veuveClicquot, Ruinart.
- Worked closely with team members and kitchen staff to provide seamless service during busy shifts.
- Maintained cleanliness and organization of the bar area, tables, and dishware in compliance with health and safety regulations.
- Handled customer complaints and concerns effectively, ensuring a positive experience and quick resolution.
- Trained in mixing and serving a variety of alcoholic and non-alcoholic beverages, following standard recipes and presentation guidelines.
- Accurately took beverage and food orders, ensuring prompt service and attention to guest preferences.
- Provided exceptional customer service to enhance guest satisfaction and foster a welcoming atmosphere.
Care Assistant
08.2023 - 02.2024
- Ensure clients receive their medication on time.
- Support clients who can't move on their own.
- Help clients dress, bath and eat.
- Assist clients with physical therapy exercises.
- Cook meals according to the customers' instructions.
- Help customers with their shopping.
- Do necessary housekeeping to maintain a clean environment.
- Provide emotional support.
Waitress
Fortnum & Mason
06.2022 - 07.2023
- Company Overview: The Diamond Jubilee Tea Salon
- On boarded & delivered exceptional client service to 60 customers per shift.
- Memorized over 54 teas and menu based on every season and helping guide guests to their ideal dining experience. Received personal review from high profile customers for the quality of service.
- Ensuring all food safety procedures are strictly followed according to sanitary regulations.
- Following all company policy and procedures regarding dealing with cash, equipment and property.
- Working closely with management to meet revenue objectives.
- Taking part of corporate events.
- The Diamond Jubilee Tea Salon
Service Head
AGAS
12.2020 - 03.2022
- Developed succession plans and promotion paths for all staff. Monitored and handled all employee claims, including performance-based and harassment incidents.
- Drove client satisfaction by identifying maximum adjustments, deductions and credits.
- Accomplished staff results by communicating job expectations, planning, monitoring and appraised job results.
- Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures analysing variances and initiating corrective actions.
- Coached, counselled and disciplined a team of 35.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Contact with customers to discuss service needs and develop effective and practical solutions.
- Maintained staff by recruiting, selecting, orienting and training employees.
Franchise Assistant
DTDC
08.2019 - 11.2020
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Reported any issues found with delivery.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Master of Science - Management with digital marketing
BPP University
01.2022 - 01.2023
Bachelors - computer Application
Mahatma Gandhi University
01.2016 - 01.2019
Dot Net Certification - undefined
Skills
- DOT Net
- Python
- Java programming
- Microsoft Office Suite
- Excellent Time Management
- Multitasking under pressure
References
Available upon request.
Hobbies and Interests
- Charity works: Coordinated a team of 15 during flood relief operations.
- Hearing music
- Reading comics
Languages
English
Fluent
Malayalam
Proficient (C2)
Tamil
Intermediate
Timeline
Waitress
May Fair Bar
05.2024 - 02.2025
Care Assistant
08.2023 - 02.2024
Waitress
Fortnum & Mason
06.2022 - 07.2023
Master of Science - Management with digital marketing
BPP University
01.2022 - 01.2023
Service Head
AGAS
12.2020 - 03.2022
Franchise Assistant
DTDC
08.2019 - 11.2020
Bachelors - computer Application
Mahatma Gandhi University
01.2016 - 01.2019
Dot Net Certification - undefined
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