BENIAMIN MARIAN MOLDOVAN
Hinkley ,Leicestershire
Summary
Friendly and approachable, with excellent communication and organisational skills tailored to retail environments. Proven ability to manage inventory and assist customers, ensuring seamless shopping experience. Committed to driving sales and enhancing customer satisfaction as a Store Assistant.
With reliable and proactive nature, adept at customer service and inventory management. Possesses strong communication and organisational skills. Ready to contribute to positive shopping experience and efficient store operations.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
5
5
years of professional experience
Work History
STORE ASSISTANT
ALDI STORES LIMITED
LEICESTER
08.2022 - 01.2025
- Accepted card, cash and cheque payments in POS register system.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Processed transactions swiftly to reduce customer waiting time.
- Coordinated with team members for smooth store operation.
- Monitored shop floor consistently to deter thefts and losses.
- Directed customers towards desired merchandise successfully reducing search time.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Provided product information to facilitate informed purchasing decisions.
- Delivered personalised customer service with a smile to promote return custom.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Worked energetically to maintain efficient operations during peak trading hours.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Managed inventory effectively to prevent stock shortages.
- Inspected products for damages and expiry dates before processing refunds.
- Requested and checked customer IDs at checkout for age-restricted products.
- Improved product availability by effectively restocking shelves.
- Identified discrepancies in stocks through regular inventory management.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Assisted customers, resulting in a positive shopping experience.
- Enhanced customer service by responding promptly to queries.
WAREHOUSE OPERATIVE
SAINSBURY’S WALTHAM POINT
LONDON
11.2021 - 01.2025
- Stayed knowledgeable in warehouse product placement, enabling efficient picking and packing services
- Identified and removed damaged products, quickly replacing items with quality stock to minimize customer delays
- Consistently complied with workplace health and safety measures, minimizing operational risk
- Carried out day-to day warehouse duties with care and attention, maintaining compliance with safety standards
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency
- Transferred materials weighing up to 10kg to above head level using safe manual lifting techniques
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency
- Decision-making responsibility: Authorises voids and refunds according to Company procedures
- Consulting responsibility: Informs their leader about non-scanning products, issues affecting health and safety and due diligence policies, assists the Store Manager with feedback on products
- Responsibility of action: Connects with customers and colleagues at every opportunity by saying hello, making eye contact and smiling, offers the highest standard of customer service, files, archives, and responds to any other requests made by the direct Leader
- Works in accordance with the Aldi GB & IE Code of Conduct
- Has detailed knowledge of the product range and store layout, taking every opportunity to make product recommendations
- Deals with customer complaints by listening and empathising before providing a suitable response, referring any unresolved issues to their leader
- Enables customers to shop with ease by never leaving unattended obstructions in the aisles
- Undertakes cleaning duties as required in all areas of the store
- Maximises product availability for customers by taking immediate action to address off sales; when replenishing stock, off sales must be worked first
- Merchandises stock efficiently in all areas of the store ensuring the highest standard of care in the handling, storage and presentation of products
- Checks product quality at every point of handling, removing any products that are not suitable for sale
- Rotates stock in accordance with Company guidelines
- Manages till queues to ensure that every customer can immediately load at least one item onto the till belt
- Operates the tills efficiently and with 100% accuracy taking care to adjust scanning speed depending on the needs of the customer
- Memorises all relevant PLUs achieving 100% accuracy at all times
- Ensures knowledge of all store key performance indicators such as sales, operational efficiency, price change, inventory, availability and customer service
- Understands the importance of inventory control and strives to minimise all areas of stock loss
- Accurately checks off deliveries where appropriate
- Records all wastage accurately
- Must be available to work as required for inventory counting
- Ensures that they accurately record their hours using the clocking system and inform the Store Manager in the event of any errors or omissions
- Works according to the principles of our Corporate Responsibility policy
WAREHOUSE OPERATIVE
GXO ICELAND FOODS
LONDON
03.2020 - 11.2021
- Stayed knowledgeable in warehouse product placement, enabling efficient picking and packing services
- Identified and removed damaged products, quickly replacing items with quality stock to minimize customer delays
- Consistently complied with workplace health and safety measures, minimizing operational risk
- Carried out day-to day warehouse duties with care and attention, maintaining compliance with safety standards
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency
- Transferred materials weighing up to 10kg to above head level using safe manual lifting techniques
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency
- Decision-making responsibility: Authorises voids and refunds according to Company procedures
- Consulting responsibility: Informs their leader about non-scanning products, issues affecting health and safety and due diligence policies, assists the Store Manager with feedback on products
- Responsibility of action: Connects with customers and colleagues at every opportunity by saying hello, making eye contact and smiling, offers the highest standard of customer service, files, archives, and responds to any other requests made by the direct Leader
- Works in accordance with the Aldi GB & IE Code of Conduct
- Has detailed knowledge of the product range and store layout, taking every opportunity to make product recommendations
- Deals with customer complaints by listening and empathising before providing a suitable response, referring any unresolved issues to their leader
- Enables customers to shop with ease by never leaving unattended obstructions in the aisles
- Undertakes cleaning duties as required in all areas of the store
- Maximises product availability for customers by taking immediate action to address off sales; when replenishing stock, off sales must be worked first
- Merchandises stock efficiently in all areas of the store ensuring the highest standard of care in the handling, storage and presentation of products
- Checks product quality at every point of handling, removing any products that are not suitable for sale
- Rotates stock in accordance with Company guidelines
- Manages till queues to ensure that every customer can immediately load at least one item onto the till belt
- Operates the tills efficiently and with 100% accuracy taking care to adjust scanning speed depending on the needs of the customer
- Memorises all relevant PLUs achieving 100% accuracy at all times
- Ensures knowledge of all store key performance indicators such as sales, operational efficiency, price change, inventory, availability and customer service
- Understands the importance of inventory control and strives to minimise all areas of stock loss
- Accurately checks off deliveries where appropriate
- Records all wastage accurately
- Must be available to work as required for inventory counting
- Ensures that they accurately record their hours using the clocking system and inform the Store Manager in the event of any errors or omissions
- Works according to the principles of our Corporate Responsibility policy
Education
Higher National Diploma - Foreign Languages
O.C. Tăslăuanu Theoretical High School
Toplița, HarghitaSkills
TEAM PLAYER
- PUMP-TRUCK OPERATOR
- LLOP OPERATOR
- PPT OPERATOR
- PICKING
- PACKING
- DISPATCHING
- STOCK ORDERING
- DETAIL-ORIENTATED
- LABELING STOCK
- EFFICIENT
- PROACTIVE
- SELF-MOTIVATED
- VOICE PICKING
- SCANNER PICKING KNOWLEDGE
- Payment Processing
- Effective communication
- Debit and credit card handling
- Customer greeting
- ID verification
- Stress management
- POS Systems
- Currency knowledge
- Digital payment systems knowledge
- Knowledge of digital electronics
Affiliations
- Watching Movies and Series
- cycling
- producing
- reading
- DJ-ing
Languages
Romanian
Native
English
Fluent
Spanish
Beginner
Timeline
STORE ASSISTANT
ALDI STORES LIMITED
08.2022 - 01.2025
WAREHOUSE OPERATIVE
SAINSBURY’S WALTHAM POINT
11.2021 - 01.2025
WAREHOUSE OPERATIVE
GXO ICELAND FOODS
03.2020 - 11.2021
Higher National Diploma - Foreign Languages
O.C. Tăslăuanu Theoretical High School
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