Ben Frank James Torbett
Summary
I am a hard working trustworthy individual who is punctual, good banter, overall kind and generous well natured teen. What i love to do do most when I am not studying for my Business Finance College 3 year course starting in 26 August 2024 at Sighthill Campus, Edinburgh is; I am learning to drive, enjoy the gym which keeps my fitness and mental health at a balanced level. I am also keen to buy my first car and manage other regular expenditure involved with my responsibilities of running costs.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonalds Restaurant
Edinburgh, United Kingdom
10.2023 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Factory Production Worker
S. Luca Ice Cream
Musselburgh, East Lothian
07.2021 - 10.2023
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated 7 machines proficiently and in compliance to safety standards.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Education
No Degree - Highers: 4
Ross High School
Musselburgh, United Kingdom05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Leadership Qualities
- Drive-Thru Operations
- Food Preparation
- Heavy Lifting
- Crew Leadership
- Creativity and Innovation
- Inventory Restocking
- Cooking
- Health Code Compliance
- Point-of-sale transactions
- Quality Control Checks
- Team Player
- Critical Thinking
- Decision-Making
- Payment Transactions
- Food service standards
Timeline
Crew Member
McDonalds Restaurant
10.2023 - 07.2024
Factory Production Worker
S. Luca Ice Cream
07.2021 - 10.2023
No Degree - Highers: 4
Ross High School