Summary
Overview
Work History
Education
Skills
Timeline
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Ben Frank James Torbett

Summary

I am a hard working trustworthy individual who is punctual, good banter, overall kind and generous well natured teen. What i love to do do most when I am not studying for my Business Finance College 3 year course starting in 26 August 2024 at Sighthill Campus, Edinburgh is; I am learning to drive, enjoy the gym which keeps my fitness and mental health at a balanced level. I am also keen to buy my first car and manage other regular expenditure involved with my responsibilities of running costs.


Overview

3
3
years of professional experience

Work History

Crew Member

McDonalds Restaurant
10.2023 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.

Factory Production Worker

S. Luca Ice Cream
07.2021 - 10.2023
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Operated 7 machines proficiently and in compliance to safety standards.
  • Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
  • Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
  • Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

Education

No Degree - Highers: 4

Ross High School
Musselburgh, United Kingdom
05.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Self-discipline
  • Interactive communication skills
  • Flexible Schedule
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Initiative and Self-Motivation
  • Leadership Qualities
  • Drive-Thru Operations
  • Food Preparation
  • Heavy Lifting
  • Crew Leadership
  • Creativity and Innovation
  • Inventory Restocking
  • Cooking
  • Health Code Compliance
  • Point-of-sale transactions
  • Quality Control Checks
  • Team Player
  • Critical Thinking
  • Decision-Making
  • Payment Transactions
  • Food service standards

Timeline

Crew Member

McDonalds Restaurant
10.2023 - 07.2024

Factory Production Worker

S. Luca Ice Cream
07.2021 - 10.2023

No Degree - Highers: 4

Ross High School

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Ben Frank James Torbett