Ben Edwards
Glasgow
Summary
Dedicated and personable hospitality professional with 10+ years of experience in casual and fine dining venues, hotels, and events coordination. Seeking a restaurant management opportunity to develop and lead a high-performing and passionate team, in an environment that values genuine hospitality, forward thinking creativity and career development.
Overview
12
12
years of professional experience
Work history
Assistant Restaurant Manager
Celino's, Partick
Glasgow
05.2024 - Current
- Overseeing of all day-to-day operations in high capacity multi-department venue
- Hosting and managing reservations, deposits, table planning and pre-orders for large parties
- Ensuring warm and professional service, arranging memorable personal touches for special occasions
- Organising exclusive events, including paired wine tastings and live music nights
- Leading performance incentives to encourage thoughtful service, drive sales and inspire creativity
- Allocating and evaluating team roles and duties, maintaining productive and steady rhythm of service
- Applying effective allergen control systems for ease of communication
- Maintaining strong line of communication between floor, bar, kitchen, and delicatessen departments
- Supporting development of team members through on-the-floor coaching and regular appraisals
- Personally attending to any guest concerns and proactively resolving food or service issues
Assistant Restaurant Manager
The Merchant Steakhouse
Glasgow
08.2023 - 05.2024
- Supported hiring and development of team members to build and maintain a high standard of staff
- Organised private events, ensuring smooth delivery, clear communication and guest satisfaction
- Implemented sales promotions and led internal incentives to increase online presence and review scores, contributing to boost in average weekly sales and cover growth
- Managed equipment procurement for all departments
- Analysed P&L reports to manage inventory and labour costs, maximising profitability.
Duty Manager
Côte Brasserie
Glasgow
03.2022 - 06.2023
- Encouraged exceptional customer care, resolving food or service complaints promptly
- Hosted and managed table planning, optimising covers and pace of service
- Produced end of shift reports to evaluate service and aid continuity
- Led team to consistently exceed company averages for drinks sales by over 20%
- Conducted training sessions to benefit team knowledge and confidence
- Maintained food safety and hygiene compliance.
Conference & Banqueting Team Leader
The Marriott Hotel
Glasgow
03.2020 - 03.2022
- Coordinated high-profile events for international political and corporate guests
- Conducted training to maintain brand standards and improve staff retention.
General Assistant / Duty Manager
The Mariner Hotel
Aberdeen
06.2013 - 03.2020
- Broad experience in variety of cheffing, housekeeping, bartending and waitering roles
- As Duty Manager, oversaw daily service and administration
- Developed foundational skills in complaints resolution, cash handling and stock management.
Skills
- Prioritising of guest care and complaints handling
- Team development and mentoring
- Effective interdepartmental communication
- Understanding of cooking methods and practices
- Bartending and cocktail design
- Dynamic hosting
- Attention to aesthetics and detail
- Delegation and productivity
- Social media management
- Managing online booking systems incl ResDiary & OpenTable
- HR management
- Procurement and stock ordering
- Certificates in barista training, allergen control and customer service
Timeline
Assistant Restaurant Manager
Celino's, Partick
05.2024 - Current
Assistant Restaurant Manager
The Merchant Steakhouse
08.2023 - 05.2024
Duty Manager
Côte Brasserie
03.2022 - 06.2023
Conference & Banqueting Team Leader
The Marriott Hotel
03.2020 - 03.2022
General Assistant / Duty Manager
The Mariner Hotel
06.2013 - 03.2020
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