Summary
Overview
Work history
Education
Skills
Hobbies | Additional projects
Timeline
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Benedicte Diongo

Birmingham,West Midlands

Summary

Graduate of Coventry University with strong organisational, analytical, and interpersonal skills. Experienced in delivering exceptional customer service within a fast paced environment, adapting communication to meet the needs of diverse audiences. Skilled in building positive relationships, supporting team success, and maintaining high operational standards. Bringing a proactive and professional approach, with a commitment to continuous development and the ability to contribute effectively to client engagement, sales support, and overall customer experience.

Overview

9
9
years of professional experience

Work history

CREW TRAINER

McDonalds
Birmingham, United Kingdom
10.2017 - 09.2025
  • Promoted from crew member to crew trainer through consistent performance and commitment to development.
  • Supported smooth operations across multiple store areas, demonstrating adaptability and teamwork.
  • Recognised for reliability, efficiency, and consistently upholding high service standards.
  • Contributed to service improvements by applying flexibility and identifying opportunities to enhance processes.

TEACHER ASSISTANT

Oratory Primary School
Birmingham, United Kingdom
05.2016 - 06.2016
  • Adapted communication style to engage effectively with a wide range of age groups.
  • Supported task completion by maintaining clear and consistent communication with colleagues.
  • Prepared environments for varied activities, contributing to planning and organisation.
  • Developed adaptability, communication, and teamwork skills applicable across diverse professional settings.

Education

Bachelor of Science - Criminal Psychology

Coventry University
09.2017 - 5 2020

St Paul's Sixth Form - Health and Social Care Level 3

St Paul's Sixth Form
09.2015 - 5 2017

St Paul's School For Girls - 8 GCSEs, grade A-C, including Maths and English

St Paul's School For Girls
09.2010 - 5 2015

Skills

  • Interpersonal communication
  • Safeguarding practices
  • Organisation and planning
  • Critical thinking and problem solving
  • Time management
  • Team collaboration and support
  • Customer engagement
  • Safety and preparation
  • Sales support and product knowledge

Hobbies | Additional projects

  • Music Blogging, 2015-2017, Ran a personal blog featuring reviews of new albums and single releases, as well as artist discoveries, with occasional posts on fashion.
  • Marketing and Creative Direction, 2020, Contributed to the marketing of a small lash business during lockdown. Developed the brand name and proposed advertising and marketing strategies, using platforms such as TikTok, Twitter, and Instagram.
  • YouTube Channel Support, 2023-Present, Assisting an aspiring YouTuber and presenter in audience growth and channel development. Providing input on marketing, brand identity, and content ideas.

Timeline

CREW TRAINER

McDonalds
10.2017 - 09.2025

Bachelor of Science - Criminal Psychology

Coventry University
09.2017 - 5 2020

TEACHER ASSISTANT

Oratory Primary School
05.2016 - 06.2016

St Paul's Sixth Form - Health and Social Care Level 3

St Paul's Sixth Form
09.2015 - 5 2017

St Paul's School For Girls - 8 GCSEs, grade A-C, including Maths and English

St Paul's School For Girls
09.2010 - 5 2015
Benedicte Diongo