BENEDICT BABAJIDE BAMIGBOYE
BIRMINGHAM,UNITED KINGDOM
Summary
Professional with strong background in networking, customer relationship management, and technical support analysis. Expertise in database management, Active Directory, Azure management, and Microsoft 365 administration. Proven skills in application installation, hardware/software setup, and troubleshooting, with a focus on enhancing operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work history
CUSTOMER SUPPORT EXPERT
TELEPERFORMANCE, UNITED KINGDOM
06.2024 - Current
- Accurately recorded and updated claimant information, ensuring compliance with confidentiality regulations.
- Guided customers through Universal Credit application processes via online and phone claims.
- Explained Universal Credit system, detailing payment calculations, dates, and changes.
- Facilitated access to online accounts for claimants by coordinating with Job Centre inquiries.
- Informed claimants about additional financial support options and addressed payment complaints.
- Assisted individuals in comprehending entitlements and navigating complex financial situations.
- Updated Universal Credit claims for phone claimants following changes in circumstances.
- Escalated complex cases to case managers or relevant departments as necessary.
IT HELP DESK
FEJUDAM SERVICES LIMITED
01.2019 - 05.2024
- Provided remote support for product functionality and troubleshooting maintenance tasks.
- Handled first-line IT support for hardware, software, and general queries through various communication methods.
- Acted as central contact point for end users, ensuring optimal service delivery.
- Logged and managed IT incidents, ensuring timely updates and resolutions.
- Identified risks in technical infrastructure proactively to prevent downtime.
- Collaborated with Head of IT & Projects to streamline incident prioritization and resolution processes.
- Managed user permissions through Active Directory effectively.
- Gathered data for reporting while suggesting improvements to services.
IT SUPPORT ANALYST
THE WEST AFRICAN EXAMINATIONS COUNCIL
11.2014 - 12.2023
- Logged and updated calls on IT Service Desk knowledge base, detailing problem resolutions.
- Trained new 1st line team members to enhance service quality and technical knowledge.
- Communicated effectively with Service Desk Team Leader and colleagues to align priorities.
- Managed technology tasks including software installation, troubleshooting, and system maintenance.
- Ensured consistent communication with employees regarding outstanding IT issues and reporting solutions.
- Executed server maintenance activities to maintain operational integrity of company systems.
Education
M.SC - COMPUTER SCIENCE
IGNATIUS AJURU UNIVERSITY OF EDUCATION
PORT HARCOURT, NIGERIA 09.2022 - 06.2025
MASTERS IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY
UNIVERSITY OF LAGOS
LAGOS, NIGERIA 10.2012 - 09.2014
B.TECH - COMPUTER ENGINEERING
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
OGBOMOSO, NIGERIA 05.2004 - 10.2009
Skills
- Networking expertise
- Customer relationship management
- Technical support analysis
- Database management
- Active Directory and Azure management
- Microsoft 365 administration
- Application installation
- Hardware and software setup
- Communication skills
- Problem-solving abilities
- Troubleshooting expertise
- Data entry proficiency
- Customer engagement handling
- Zendesk proficiency
Timeline
CUSTOMER SUPPORT EXPERT
TELEPERFORMANCE, UNITED KINGDOM
06.2024 - Current
M.SC - COMPUTER SCIENCE
IGNATIUS AJURU UNIVERSITY OF EDUCATION
09.2022 - 06.2025
IT HELP DESK
FEJUDAM SERVICES LIMITED
01.2019 - 05.2024
IT SUPPORT ANALYST
THE WEST AFRICAN EXAMINATIONS COUNCIL
11.2014 - 12.2023
MASTERS IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY
UNIVERSITY OF LAGOS
10.2012 - 09.2014
B.TECH - COMPUTER ENGINEERING
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
05.2004 - 10.2009
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