Timeline
Work History
Overview
Education
Skills
Summary
Certification
Work Preference
Reading, Computers
Generic

Benedict Nwanaforo

Customer Service
Birmingham,West Midlands

Timeline

Store Assistant

ASDA
10.2023 - 01.2024

Master of Science - Cybersecurity Management

University of Law
05.2023 - Current

Customer Service Representative

Shoprite Store
06.2012 - 05.2023

Work History

Store Assistant

ASDA
Chemsley wood, Birmingham, Birmingham
10.2023 - 01.2024
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Displayed merchandise by arranging it in appealing ways to boost sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative

Shoprite Store
Lagos, Nigeria
06.2012 - 05.2023
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Learned and adapted quickly to new technology and software applications.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained extensive knowledge in data entry, analysis and reporting.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Education

Master of Science - Cybersecurity Management

University of Law
Birmingham, UK
05.2023 - Current

Skills

  • Account Management
  • Microsoft Excel
  • Business Development Understanding
  • Microsoft PowerPoint
  • Customer Service
  • Conflict Resolution
  • Customer Assistance
  • Inventory Management

Summary

Knowledgeable customer service assistant skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Certification

Certified Cybersecurity (ISC)2

Network Security (ISC2), 2023

Certified Cybersecurity (ISC2), 2023

IBM Cybersecurity Analyst, 2023

Python for Cybersecurity: Infosec, 2023

Google Cybersecurity, 2023

Foundation of Cybersecurity: Google, 2023

Automate Cybersecurity Tasks with Python (Google, 2023)

Work Preference

Work Type

Full TimeInternshipPart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hours

Reading, Computers

a passionate individual with a strong interest in both reading and computers, looking for opportunities to combine these interests in a rewarding career. I am enthusiastic about exploring different genres and expanding my knowledge through literature, while also having a strong interest in technology and its applications. Proficient in various computer skills, such as software applications, troubleshooting, and system administration. I'm excited to bring my creativity, analytical thinking, and love of learning to any role that involves reading and computer-related activities. I am eager to contribute positively to a team and make a significant difference in both personal and professional endeavours.

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Benedict NwanaforoCustomer Service