Summary
Overview
Work History
Education
Skills
Timeline
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Benedict Aiyejuro

Summary

Accomplished operations professional with Over 5 years of experience supporting Sales & Trading, Finance, Legal, and Technology. Proven success in streamlining transactions (200+/day), fostering client relationships (95% satisfaction), and implementing controls (reduced errors by 85%). Enrolled in MSc International Banking & Finance, bringing fresh perspectives and a dedication to continuous learning.

Overview

15
15
years of professional experience

Work History

Data Analyst Intern

10Analytics United Kingdom
10.2023 - Current
  • Performed ETL processes on clients' data sources and applied SQL queries to identify trends and obtain insights into operational and procedural improvement.
  • Interpreted intelligence data to evaluate trends and develop automated reports, supporting executive decision-making.
  • Conducted data cleaning and processing using Microsoft Excel and SQL, creating a visualizations in response to business challenges, and recommending solutions
  • Developed forecast models to predict future customers and products.


Head Teller

Ecobank
01.2014 - 01.2023
  • Processed 200+ transactions daily with 99.5% accuracy, ensuring regulatory compliance.
  • Reduced reconciliation errors by 85% through meticulous review and collaboration.
  • Onboarded 50 new clients per month, ensuring proper setup and smooth account activation.
  • Led project to implement a new transaction verification system, resulting in a 98% reduction in errors. Managed and balanced a cash vault of up to £50,000 daily, resulting in no cash shortages.
  • Maintained 95% client satisfaction through proactive communication and issue resolution.


Transaction Processing Officer

Ecobank
10.2010 - 11.2013
  • Answered 100+ phone calls daily, resolving inquiries and exceeding client expectations.
  • Reduced project delays by 15% through efficient tracking and proactive communication.
  • Verified 80+ broker confirmations daily, ensuring accuracy and preventing execution delays.
  • Provided end-of-day affirmations for 100+ transactions, ensuring timely settlement.
  • Developed strong relationships with 500+ clients, contributing to a 15% increase in satisfaction.
  • Strengthened relationships with correspondent banks through effective communication, enabling seamless cross-border funds transfers.
  • Conducted regular audits of transaction records, identifying discrepancies and taking corrective action promptly.

Customer Service Officer

Oceanic Bank
12.2008 - 10.2009
  • Exceeded sales targets by 20% and boosted credit card sign-ups by 15% through proactive customer engagement and targeted marketing, earning Staff of the Month twice consecutively
  • Collaborated with various departments to improve communication and deliver individualized customer solutions.
  • Partnered with the Relationship Manager on 100+ relationships to structure and execute transactions for mid to complex customers
  • Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
  • Exceeded the monthly customer satisfaction goals by 25%, as measured through routine surveys and key performance indicators.
  • Collaborated with Relationship Manager on request for proposal responses for government customers such as preparing the response, assembling and participating in the finalist presentation.


Education

Master of Science - International Banking And Finance

Glasgow Caledonian University
Glasgow, United Kingdom
05.2024

Bachelor of Science - Banking And Finance

University of Benin
Benin, Nigeria
11.2006

Skills

  • Operations
  • Communication & Collaboration
  • Project Management
  • Reconciliation & Dispute Resolution
  • Customer Relationship Management:
  • Data Management & Verification
  • Time Management & Organization
  • Strong attention to detail
  • Process improvement
  • Problem-Solving
  • Stakeholders Management

Timeline

Data Analyst Intern

10Analytics United Kingdom
10.2023 - Current

Head Teller

Ecobank
01.2014 - 01.2023

Transaction Processing Officer

Ecobank
10.2010 - 11.2013

Customer Service Officer

Oceanic Bank
12.2008 - 10.2009

Master of Science - International Banking And Finance

Glasgow Caledonian University

Bachelor of Science - Banking And Finance

University of Benin

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Benedict Aiyejuro