Summary
Overview
Work History
Education
Skills
Websites
Certification
Sponsorship Required
Residency
Awards
Timeline
Generic
BENCY GEORGE

BENCY GEORGE

Carmarthen

Summary

Experienced in AI Integration, AI Data Pipeline Design, Python Development, and DevOps CI/CD Pipeline Creation for Seamless Workflow Automation and Optimization with more than 16 years of experience. DevOps Engineer with 16 years of experience in designing, implementing, and managing scalable CI/CD pipelines, AI data pipelines, and cloud infrastructure. Proficient in tools such as IBM One Pipeline, Tekton, Jenkins, Docker, and Kubernetes. Skilled in streamlining deployments and ensuring system reliability in agile environments. Adept at mentoring teams and aligning DevOps practices with organizational goals. Having worked at esteemed organizations such as IBM, Wipro, Cognizant, and HCL Technologies, I specialize in DevOps/SRE, focusing on automation, monitoring, incident response, and infrastructure management for critical applications and services. My expertise includes working with IBM Watson, Granite Model, and Large Language Models (LLMs), where I contributed to the enhancement and deployment of advanced AI technologies. With a strong background in IBM, I facilitated the migration to IBM Cloud, contributing to the Security and Compliance team. I bring strong communication skills, analytical prowess, and a collaborative spirit to bridge the gap between business and technical requirements, ensuring the successful execution of high-impact projects.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
6
6
Certifications

Work History

Devops/ Site Reliability Engineer

IBM India Software Labs
India
11.2015 - Current
  • Company Overview: IBM India Software Labs (ISL) contributes extensively to IBM’s Technology business by designing, developing, and delivering next-generation software portfolio and cloud offerings to drive the digital transformation of businesses in India and globally
  • Website: https://www.ibm.com/in-en
  • Designed and implemented CI/CD pipelines using IBM One Pipeline and Tekton, reducing deployment times by 40%
  • Automated containerized applications deployment on Kubernetes clusters, ensuring high availability
  • Optimized cloud infrastructure on IBM Cloud and AWS, achieving 30% cost savings
  • Integrated monitoring tools (Grafana, Prometheus) to improve system uptime and reliability
  • Collaborated with developers to adopt DevOps best practices and resolve bottlenecks
  • Spearheaded infrastructure-as-code (IaC) projects with Terraform, ensuring consistent deployments
  • IBM India Software Labs (ISL) contributes extensively to IBM’s Technology business by designing, developing, and delivering next-generation software portfolio and cloud offerings to drive the digital transformation of businesses in India and globally
  • Website: https://www.ibm.com/in-en
  • Key Accomplishments |Project Name: T2R- Ticket to Resolution( Python , IBM Cloud, Kubernetes)
  • Agent Assist (T2R+) will empower specifically new support agents to increase their productivity and reduce the time required to resolve support cases by providing them with the resolutions of similar cases which have been successfully closed in the past
  • This is a new capability leveraging Gen AI watsonx.ai technologies
  • It uses Large Language Model (LLM) technology from watsonX to provide recommendations to the support engineers
  • Collaborate with Research team and develop and deploy the application on cloud
  • Data summarization
  • Data pipeline development
  • Set up cloud cluster with all features to make the application running
  • Involving from resource planning to deliver the product
  • Work with security and compliance team to implement cluster level security
  • Deploy each component on cloud
  • Enhanced product development by implementing innovative engineering solutions and utilizing cutting-edge technologies.

Senior Associate

Cognizant Technology Solutions
08.2014 - 11.2015
  • Company Overview: Cognizant Technology Solutions is a global leader in IT services, offering digital, technology, consulting, and operational solutions to clients worldwide
  • Established in 1994, the company specialises in digital transformation, cloud computing, data analytics, and AI, serving diverse industries such as healthcare, finance, and retail
  • Website: https://www.cognizant.com/in/en
  • Designed and implemented MDM solutions for AOCM- single view hub for Australian ANZ customers
  • (Multiple client systems are interacting to AOCM via Webservice/MQ for maintain customer details)
  • Cognizant Technology Solutions is a global leader in IT services, offering digital, technology, consulting, and operational solutions to clients worldwide
  • Established in 1994, the company specialises in digital transformation, cloud computing, data analytics, and AI, serving diverse industries such as healthcare, finance, and retail
  • Website: https://www.cognizant.com/in/en
  • Key Accomplishments |Project Name: AOCM
  • Played a key role in the design, development, and unit testing phases of projects
  • Contributed to the build and deployment processes on IBM Cloud, ensuring smooth transitions to production environments
  • Led the design and development efforts for Master Data Management (MDM) services, enhancing data management capabilities
  • Provided expertise in data model design and architecture, ensuring robust and scalable solutions
  • Actively participated in production support activities, resolving issues promptly to maintain system integrity
  • Successfully migrated all MDM services to RESTful APIs and microservices architecture, improving system flexibility and efficiency

Data Specialist

IBM India Pvt. Ltd
11.2012 - 07.2014
  • Company Overview: IBM India Pvt Limited is a subsidiary of IBM Corporation, a multinational technology company headquartered in the United States
  • Established in India in 1992, IBM India Pvt Limited has grown to become one of the country's leading IT service providers, offering a wide range of solutions, including cloud computing, artificial intelligence, data analytics, cybersecurity, and blockchain technology
  • Website: https://www.ibm.com/in-en
  • Responsible for providing solutions for the MDM Pilot project, which was intended to provide basic demographic and credentialing information on parties – which included persons and organisations
  • IBM India Pvt Limited is a subsidiary of IBM Corporation, a multinational technology company headquartered in the United States
  • Established in India in 1992, IBM India Pvt Limited has grown to become one of the country's leading IT service providers, offering a wide range of solutions, including cloud computing, artificial intelligence, data analytics, cybersecurity, and blockchain technology
  • Website: https://www.ibm.com/in-en
  • Key Accomplishments |Project Name: United Health Group MDM Pilot
  • Played a key role in project design, development, deployment, and testing phases, ensuring comprehensive involvement across the software development lifecycle
  • Actively gathered system requirements from clients, conducted thorough analysis, and documented specifications such as High-Level Design (HLD) and Low-Level Design (LLD)
  • Facilitated regular communication with clients, providing weekly status updates and ensuring alignment with project objectives and expectations
  • Provided extensive support throughout the QA cycles, including batch data loading, to ensure the reliability and accuracy of the systems implemented

Consultant

HCL Technologies
05.2010 - 11.2012
  • Company Overview: Established in 1976, HCL Technologies is a leading global IT services company offering a wide range of technology solutions and services to clients across various industries
  • Led the successful release of FATCA for Lloyds Bank by spearheading the identification of customer requirements and modelling processes and was involved in the analysis and coding of the WAFERID Application for Cognex Corporation US
  • Established in 1976, HCL Technologies is a leading global IT services company offering a wide range of technology solutions and services to clients across various industries
  • Key Accomplishments |Project Name: FATCA
  • Led the identification of critical customer requirements, ensuring a thorough understanding of project objectives and user needs
  • Executed detailed BOM level design and IDM designing, laying the groundwork for robust solution architecture
  • Generated comprehensive analysis and design-level documents, providing clear and structured documentation of project specifications
  • Facilitated sign-off meetings with the business team, fostering collaboration and ensuring alignment with stakeholder expectations
  • Key Accomplishments |Project Name: WAFERID Application
  • Contributed to analysis and coding efforts, ensuring the development of high-quality software solutions
  • Conducted thorough log analysis to identify and resolve issues promptly, prioritising tasks based on urgency
  • Participated in code review sessions and promotion activities, maintaining code quality and adherence to standards
  • Engaged in both unit testing (UT) and integration testing processes, validating the functionality and interoperability of software components

Software Engineer

Wipro Technologies
02.2007 - 05.2010

Macrosoft IT Solutions India Ltd.
10.2006 - 02.2007

Education

Master of Computer Applications (MCA) -

Sikkim Manipal
India
04.2001 - 01.2006

Skills

  • LLM: IBM Granite model

  • Watsonx service

  • CI/CD Tools: IBM One Pipeline

  • Tekton

  • Jenkins

  • GitLab CI/CD

  • Cloud Platforms: IBM Cloud

  • AWS

  • Containerization: Docker

  • Kubernetes

  • Infrastructure as Code: Terraform

  • Ansible

  • Monitoring Tools: Grafana

  • Prometheus

  • Scripting Languages: Python

  • Bash

  • PowerShell

  • Version Control: Git

  • Soft Skills: Mentoring

  • Problem-Solving

Incident management

System monitoring

Certification

Sun-certified Java professional

Sponsorship Required

False

Residency

UK Resident Permit Holder

Awards

  • IBM Growth Award, 2024
  • Manager Choice award for best team performer, 3, ISL
  • Eminence and Excellence Orion Award for best performer, IBM (GBS)

Timeline

Devops/ Site Reliability Engineer

IBM India Software Labs
11.2015 - Current

Senior Associate

Cognizant Technology Solutions
08.2014 - 11.2015

Data Specialist

IBM India Pvt. Ltd
11.2012 - 07.2014

Consultant

HCL Technologies
05.2010 - 11.2012

Software Engineer

Wipro Technologies
02.2007 - 05.2010

Macrosoft IT Solutions India Ltd.
10.2006 - 02.2007

Master of Computer Applications (MCA) -

Sikkim Manipal
04.2001 - 01.2006

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