Ben Chiasson

Front-line patient services role within busy NHS GP practice, managing high-volume patient contact and administrative operations across clinical and non-clinical functions.

Responsibilities

• Handle up to 100 inbound telephone calls and 50 reception interactions daily, triaging patient needs and directing to appropriate clinical pathways using Accurx
• Maintain and update patient records and clinical documentation using EMIS and Docman, ensuring accuracy and compliance with NHS record-keeping standards
• Coordinate appointment scheduling and support practice operations including email management, document filing, and correspondence handling
• Assist practice management in design and maintenance of GP rota schedules using complex multi-variable attendance spreadsheets

Achievements

• Trained two new Patient Services staff members within months of joining, covering clinical systems (EMIS, Accurx, Docman) and practice workflows
• Rapidly entrusted with end-to-end rota design for clinical staff - high-responsibility task requiring precision, forward planning, and close coordination with management

Operational scheduling role within oncology and haematology day units, managing complex patient flow and supporting clinical administration across high-acuity cancer care services.

Responsibilities

• Managed end-to-end appointment scheduling and patient flow across oncology and haematology day units, coordinating admissions, discharges, and case note tracking for cancer patients
• Handled up to 50 patients and 100 patient calls per day.
• Supported medical and clinical staff with patient administration in complex, high-acuity care environment
• Conducted attendance data collection, capacity forecasting, and management information reporting using Excel to inform operational planning
• Applied systematic, service-wide approach to scheduling, identifying inefficiencies and supporting continuous improvement across day unit

Achievements

• Led transition from paper-based scheduling system to fully digital solution using Aria MedOnc and Cerner Millennium EHR platforms, following SOPs and ensuring clinical continuity throughout
• Collaborated with management during operationally challenging periods to redesign scheduling workflows and clarify team responsibilities, resolving longstanding scheduling issues and delivering measurable improvements to patient flow and downstream service efficiency

Dual clinical and technical role supporting GCP-regulated psilocybin trial investigating brain biomarkers of action in chronic pain patients - an emerging and high-profile area of psychedelic-assisted therapy research.

Responsibilities

• Conducted EEG setup and data recording across multiple trial events including screening and post-dose integration visits, capturing resting state neural activity in line with study protocols
• Supported participant management across all 8 study visits per participant, facilitating preparation, dosing, and integration sessions in safe and structured therapeutic environment
• Managed clinical administration duties including patient reception, data file organisation, and adherence to ethical guidelines and regulatory protocols
• Contributed to curation of therapeutic music playlist used during participant dosing sessions - core element of psychedelic-assisted therapy protocol, developed in collaboration with music therapists

Achievements

• Delivered EEG data acquisition during acute psilocybin states across cohort of up to 20 participants - technically and ethically demanding context requiring precision, composure, and strict protocol adherence
• Completed Good Clinical Practice (GCP) training and operated in full compliance with MHRA, HRA, and Imperial College research governance standards throughout trial

Elected representative for the MSc Neuroscience cohort, acting as the primary liaison between students and academic staff throughout the programme.

• Attended staff-faculty meetings to communicate student feedback on course structure, administration, and academic experience
• Proposed and advocated for constructive solutions to issues raised by classmates, translating concerns into actionable recommendations
• Participated regularly in university-level discussions on equality, diversity, and inclusion in higher education and academic settings

Administrative and patient-facing role supporting clinical recruitment and scheduling across respiratory virus human challenge trials at specialist contract research organisation.

• Screened up to 300 prospective participants per week for eligibility across RSV and other respiratory virus treatment trials, assessing against study inclusion and exclusion criteria
• Managed high-volume participant scheduling via phone and email, coordinating appointments and maintaining accurate records within clinical trial database throughout recruitment pipeline

Acted as ambassador for UK's leading charity to end men's violence against women, engaging men and boys to challenge harmful attitudes and promote respect, equality, and non-violence.

• Increased awareness of White Ribbon mission through regular social media activity, amplifying charity's message to wider audience.