BEN WILLIAMS

• Restructured workshop operations to establish sustainable workflow with owner.
• Conducted supply chain analysis, optimising purchasing and increasing parts profitability.
• Enhanced work quality through team collaboration, boosting customer satisfaction.
• Maintained clear communication channels to promote a positive working environment.
• Executed quality control checks to ensure compliance with high standards.
• Provided technical guidance to team members, improving overall performance.
• Collaborated with sales team to deliver bespoke options, enhancing premium customer experiences.

Established workshops to enhance returns operations across EU countries.

Collaborated with logistics partners to set up facilities for efficient operations.

• Recruited and trained technicians in multiple EU nations.
• Managed three workshops, ensuring consistent service delivery in each location.
• Developed comprehensive technical training programme for third-party partners in five countries.
• Provided ongoing technical support to enhance partner capabilities.
• Worked closely with RDD to improve serviceability and operational efficiency.

Held various roles at store level, including duty manager and auto technician.

Completed IMI auto installations course to enhance technical expertise.

Graduated from Halfords Aspire to Assistant Manager programme, acquiring essential management skills.

Drove Camberley store to achieve third place on scorecard while meeting KPIs throughout leadership tenure.

Progressed through various roles at Cyclestore from weekend shop assistant to workshop manager, enhancing sales and customer service expertise