Ben Whitfield

After starting university i become a part time staff member and i applied for a senior role that was available. My additional responsibilities in this role are mentoring junior staff, fostering a collaborative environment that improved team performance. I also Audit team calls, take part in the managers buissnes plan, authorise high value payments/ transactions and form the bridge between the full time and part time staff as part time staff mainly work on weekends when full timers are off.

Delivered exceptional customer service by addressing inquiries and resolving issues efficiently. Assisted customers with telephone banking and digital services. Processing payments and managing account-related queries daily. I Set up customers for online banking to facilitate access with collaborating across multiple departments to enhance service delivery.

Being a team leader offers me an opportunity to work with colleagues in an environment where I am seen as a leader. As a team leader I am entrusted to ensure that all the staff are well supported in their role and the shop is maintained to a high standard for customers, as well as abiding by company and regulatory standards of running a shop. I was given this role due to my approachability, confidence & willingness to take responsibility.

My job involved helping and serving customers, managing stock levels, and coordinating deliveries once they arrive in store. I have developed my communication and customer service skills further.

A vital member of the team serving and offering advice to customers on the many different types of bread that we offer. The advice can vary from health benefits to personal taste preferences. The bakery, being located on a market in an upper-class area, gave me the chance to service a wider range of customers, some requiring a different approach which tested my adaptability.

In this 4-week course I met weekly with a group of others to discuss the dangers that may occur in day to day lives when it comes to violence on the street. We discussed at length how different perceptions of people can affect how you treat them and react to them when needing help. This gave me a better understanding of how to approach certain situations involving potential violence.

This week I had the opportunity to present an idea for a brand-new high speed rail route that would link London Euston to Birmingham. I then presented this on to multiple members of network rail, ranging from engineers to health and safety consultant's members. During this time, I took charge of my working group which led to winning the weekly competition whereby my collaborative skills were recognised by the organisers.

My job involved looking after the general health and wellbeing of the children that attended the class, supporting them in learning to cook and bake.