Ben Wells
London
Summary
Having spent the last 8 months travelling the world with my partner, I am now excited for the next step in my career. As an experienced Operations Manager within the FMCG environment, with supply chain experience across multiple fields, I am looking to add value and enthusiasm to my next opportunity within the supply chain and operations world.
Overview
5
5
years of professional experience
Work history
Career Break
N/A
09.2024 - 05.2025
- Travelled the world with my partner for 8 months, starting in New Zealand and making our way through South East Asia and over to South America
Operations Manager
Small Beer Brew Company
London
09.2023 - 09.2024
- Managing B2C and B2B fulfilment team members, producing KPIs and supporting personal development
- Production planning: from small batch limited runs to 30,000L+ bottling & canning runs
- Full management of stock: both packaging and finished goods, totalling 200+ pallets across 5 storage sites
- Procurement management: responsible for sourcing everything from bottles and labels to cardboard packaging
- Frequently meeting with key stakeholders to identify areas to improve business operations
- Suggested and facilitated bringing B2C fulfilment in-house, involving hiring new team members and negotiating courier contracts, improving gross margin per e-commerce order from 25% to 45%
- Managing all imports and exports, including the company's first container shipments of finished product into the USA
- Creating and maintaining Ops team SOPs: from processing Ocado/Waitrose POs, to filling kegs and casks from tank
- Credit control responsibilities, aiding the accounts team in ensuring efficient cash flow throughout the business
- Successfully completing yearly in house audits from SALSA and Soil Association
- Assisting in the full NPD process, from idea development through to product launch
Operations Coordinator
Small Beer Brew Company
London
03.2022 - 09.2023
- Responsible for full sales order processing across all channels, in excess of £1M PA
- Managing customer service channels, beit email, Shopify and over the phone
- Logistics and inventory management across all sites (brewery, Amazon, 3PL teams) and WMS
- Physical order fulfillment through keg/cask filling & packaged despatch
- Managing CRM software (Breww) and its integrations with Shopify and various other platforms
- Data analysis and report generation to track key business metrics
- Working closely with the marketing and eCommerce teams to ensure smooth operations throughout our Shopify website
- General warehouse upkeep responsbilities & forklift requirements
Rider Support & Engagement
Gorillas Technologies Ltd.
London
05.2021 - 12.2021
- Using both Zendesk & Freshdesk to assist with any rider queries, be it payroll, HR, planning & performance or recruitment related, and liasing with the relevant departments
- Ensuring issues & tickets of the highest priority are escalated to the relevant stakeholders with maximum efficiency
- Frequently achieved highest ticket resolution rates, with also the top customer satisfaction ratings
- Assisting with policy creation and implemention surrounding rider operations
- Also responsible for sourcing and procuring all equipment and clothing for our 1000+ riders, and ensuring the smooth importing and distribution of said goods
- Setting up warehousing and logistics deals with our suppliers
Stock Management and Logistics
CASE Furniture Ltd.
Croydon
05.2020 - 05.2021
- Facilitated smooth warehouse operations, managing and maintaining accurate stock records on Microsoft Excel and Google Workspace.
- Booking in collections with couriers to ensure orders are dispatched to correct destinations on time and efficiently.
- Dispatching orders in a timely and efficient manner.
- Liasing with all departments of the business and with customers to ensure any queires are answered.
Education
Bachelor of Science - Psychology
Newcastle University
Newcastle Upon Tyne2017
A-Levels - Psychology, History And Media Studies
Hurtwood House
Cranleigh2014
Skills
- Highly organised with strong time management
- Proven experience working in a team or independently
- Relish working in high pressured scenarios, and working to deadlines
- Enjoy taking charge to lead the team
- Strong interpersonal and customer-relations skills
- Adaptable and flexible to suit the nature of changing tasks
- Skilled in Microsoft Office and Google Workspace
- Basic programming and web development skills
Hobbies and Interests
- Sports: most notably football, both playing and watching, massive Chelsea fan!
- Keen home-brewer of beers and ales
- Recently self-taught guitar player and a big music fan
- Investing: in both stocks and cryptocurrencies
- Keep up to date with current affairs, mainly politics, both domestic and international
- Travelling and exploring new cultures
Timeline
Career Break
N/A
09.2024 - 05.2025
Operations Manager
Small Beer Brew Company
09.2023 - 09.2024
Operations Coordinator
Small Beer Brew Company
03.2022 - 09.2023
Rider Support & Engagement
Gorillas Technologies Ltd.
05.2021 - 12.2021
Stock Management and Logistics
CASE Furniture Ltd.
05.2020 - 05.2021
Bachelor of Science - Psychology
Newcastle University
A-Levels - Psychology, History And Media Studies
Hurtwood House
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