Summary
Overview
Work history
Education
Skills
Timeline
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Ben Walton

Hexham,Northumberland

Summary

Passionate about food.


Motivated, friendly and approachable team player with proven skills, experience and knowledge to cook delicious dishes under pressure using a variety of ingredients and recipes.


Professional, friendly and helpful attitude towards guests and colleagues.


Able to work on own initiative and as part of a team.


Reliable, with a good eye for detail and excellent multitasking and time management skills.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Cook

English Heritage
Birdoswald Roman Fort, Brampton, Cumbria
04.2023 - 07.2024
  • Cooking freshly made products, baked goods, meals and snacks to an agreed site menu and ensuring the highest quality service and experience for customers within a 50-cover cafe.
  • Maintaining clean and sanitary food preparation and storage areas, mitigating health and safety risks and adhering to all food safety & allergen regulations and guidelines.
  • Monitoring food quality, portion control and presentation, ensuring meals are visually appealing and appetizing.
  • Supporting menu preparation and in-house events.

Business Proprietor

Hadrian Professional Oven Cleaning
Catton, Hexham, Northumberland
09.2020 - Current
  • Create and maintain excellent customer relationships and 100% satisfaction levels
  • Advertising / Marketing
  • Time-management
  • COSHH adherence
  • Maintain accurate records (customer, job & financial)


Customer Service Assistant

Racing Post
London
10.2009 - 07.2020
  • Created positive customer experiences by efficiently resolving customer concerns and complaints within service level agreements (SLA's).
  • Worked as part of a team to resolve customer subscription queries promptly via email and telephone using interpersonal skills.
  • Assisted customers with specific horseracing related questions using company and in-depth industry knowledge and service expertise.
  • Documented customer interactions through CRM system and logged interactions through to resolution.
  • Minimised subscription churn rate by delivering excellent customer service for subscribers in line with company KPI's.

Education

NVQ Level 2 - Professional Cookery

Gateshead College
Gateshead
09.2022 - 06.2023

Bachelor of Arts - European Business Studies

University of Hull
Hull
10.1992 - 06.1996

Skills

  • City & Guilds NVQ Level 2 Professional Cookery
  • HACCP Level 2
  • Level 3 Food Safety & Hygiene (for supervisors)


Timeline

Cook

English Heritage
04.2023 - 07.2024

NVQ Level 2 - Professional Cookery

Gateshead College
09.2022 - 06.2023

Business Proprietor

Hadrian Professional Oven Cleaning
09.2020 - Current

Customer Service Assistant

Racing Post
10.2009 - 07.2020

Bachelor of Arts - European Business Studies

University of Hull
10.1992 - 06.1996

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Ben Walton