Stephen Underwood
St Ives,Cornwall
Summary
I have previous occupational experience within finance, public services, hospitality, and pub and bar sectors. All of these roles have been front facing and customer focused. I have a calm and confident, yet warm and friendly manner with the ability to engage the general public on a one-on-one basis or in groups with focus on providing the highest customer experience. I have experience in selling, product re-stocking and rotation, cash handling, card and till operations, and closing up. I am extremely conscientious, trustworthy and reliable. I am an experienced and keen DIY'er. Since 2024 I have been solely redeveloping our house in Carbis Bay. This involved property renovation, fencing, concreting, landscaping, installing bathrooms and general maintenance. Large projects have involved building a garden room, and bathroom and kitchen fit out, utilising tradesmen where required. I have accounts with Screwfix, Travis Perkins, Bradfords, and a range of other competitors. I have a strong work ethic, an extensive customer service background, and the ability to work within teams to a common goal. I am seeking a role which will fit in with my experience, interest and skills.
Overview
40
40
years of professional experience
Work history
Handyman
self
Carbis Bay, Cornwall
2024.01 - Current
- Carried out general gardening tasks, enhanced outdoor appearance of properties.
- Conducted preventive maintenance on property, reduced future repair costs.
- Painted interior and exterior areas to enhance aesthetic appeal.
- Cleaned gutters regularly to prevent water damage.
- Maintained property conditions by performing routine repair tasks.
- Executed general maintenance tasks, including plumbing repairs, electrical troubleshooting and carpentry work.
- Cleaned and maintained building interior and exterior.
Barman
Carbis Bay Hotel, Gannet House
Carbis Bay, Cornwall
2023.07 - 2023.12
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages
- Engaged with guests to create positive rapport, remembering customer names encouraging loyalty and repeat visits
- Maintained bar stocks through rotation, replenishing daily as necessary by ordering from the brewery
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
- Drove sales by devising and promoting unique events, seasonal specials and promotional offers
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines
- Monitoring guest behaviour, discontinuing service to customers displaying inappropriate behaviour
- Refused drinks service to guests without appropriate proof of age
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Handled emergency situations ie fire alarms, first aid situations etc.
Barman
The Star Inn
St Erth, Cornwall
2022.01 - 2022.12
- Managed stock levels to keep supply in line with demand.
- Promoted specials and events to increase patronage.
- Checked IDs as required by law, maintaining legal compliance at all times.
- Kept up-to-date on latest drink trends, offering recommendations to customers when asked.
- Resolved customer complaints promptly, maintaining positive venue reputation.
- Built rapport with regulars to encourage repeat business.
- Performed opening and closing duties daily, ensuring readiness for trade.
Barman
Becks Restaurant
Carbis Bay, Cornwall
2021.05 - 2021.07
- Engaged with customers and with guests
- Delivered beverage orders to customers and to tables
- Accurately handled cash and processed credit card / debit payment
- Neatly set tables
- Maintained full knowledge of bar and menu items and made recommendations
- Maintained familiarity with the latest available drinks, bar equipment and health and safety standards
- Awareness and working knowledge of license conditions
- Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages
- Maintained bar stocks, replenishing daily as necessary
- Changed beer kegs, Co2 canisters, wine, and soft drink mixers
- Complaint handling and resolution
Detective Inspector
Metropolitan Police
Central London
1990.07 - 2020.01
- Managed teams of officers in the investigation of crime, homicide, and Intelligence handling
- Meticulously planned and implemented criminal investigations and proactive operations
- Complaint handling and resolution
- Project Management and systems re-design
Bank Clerk
National Westminster Bank
Central London
1986.07 - 1990.07
- Face to face customer service across and range of tasks
- Cash handling and accounting
- Managed cash deposits and withdrawals, conducting daily cash counts
- Complaint handling and resolution
Education
Westwood Senior School
WellingSkills
- Strong communication skills
- Trustworthy and reliable
- Extensive customer service experience
- Organisational ability
- Well spoken, polite, and professional
- Experience handyman / DIY
- Smart and professional appearance
- Problem solving abilities
Timeline
Handyman
self
2024.01 - Current
Barman
Carbis Bay Hotel, Gannet House
2023.07 - 2023.12
Barman
The Star Inn
2022.01 - 2022.12
Barman
Becks Restaurant
2021.05 - 2021.07
Detective Inspector
Metropolitan Police
1990.07 - 2020.01
Bank Clerk
National Westminster Bank
1986.07 - 1990.07
Westwood Senior School