Ben Terry
Alcester,Warwickshire
Summary
I always give 100% to any situation or scenario, I lead from the front and set the standards high for my workforce. My moral compass and ethics play a huge role in the function of my business, but also has a huge influence on the staff, suppliers and more importantly the client.
My strategy has always been to complete a task only once, to do it right first time. This intern gives everyone confidence in the process and the abilities of each other.
I have always strived to go above and beyond for clients, making sure the finer details and their satisfaction is at the forefront of any job / project. Forging relationships in every aspect of my role has been the foundation of any success and I believe this to be paramount in any role.
Overview
20
20
years of professional experience
Work history
Business Owner
Monogram Heating & Bathrooms
Alcester, Warwickshire
07.2009 - Current
· Meeting clients
· Quotations
· Liasing with suppliers (price negotiations, deliveries, bathroom design)
· Managing multiple sites and budgets
· General plumbing and heating works
· Staff training
· Van stock
· Invoicing
· Bookkeeping
· Managing staff
· Customer relations
· Quality control
· Health and Safety
Plumbing & Heating Engineer
Ultra Plumbing & Heating
Redditch, Worcestershire
06.2007 - 06.2009
- Liaising with customers
- General plumbing and heating works
- Diary management
- Job quotations
- Budget management
Service and Breakdown Engineer
British Gas
Stratford-upon-Avon, Warwickshire
12.2003 - 06.2007
- Servicing gas appliances in contract customer's properties
- Fault diagnosis and repair
- Maintaining van stock
- keeping records up to date.
- Giving customers best advice on upgrades and replacement appliances.
Skills
- Financial management
- Contract management
- Business administration
- Project budgeting
- Customer relations
- Integrative negotiation
- Business development
- Operations management
- Communication skills
- Time management
- Accounting
- Team building
- Leadership
- Customer-focused
Affiliations
- Cycling & Fitness
- Fishing & Golf
- Family days out
Relevant Qualifications
Completed Service, maintenance, installation and fault finding courses with Mitsubishi Ecodan ASHP
Timeline
Business Owner
Monogram Heating & Bathrooms
07.2009 - Current
Plumbing & Heating Engineer
Ultra Plumbing & Heating
06.2007 - 06.2009
Service and Breakdown Engineer
British Gas
12.2003 - 06.2007
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