Ben Sullivan
Bournemouth
Summary
I am a driven and enthusiastic Claims Manager with 19 years’ worth of experience in Insurance. With extensive experience in GI Claims and the Motor Customer area, along with a passion for people development and coaching, I am well versed in leading and inspiring teams to achieve their goals. My ability to adapt communication and presentation styles is a valuable skill in fostering strong relationships across various levels of the business. I am a confident speaker and facilitator, and I can portray thoughts and ideas in a clear and coherent manner.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work history
Claims Manager – Motor AD
Allianz/LV=GI
12.2019 - 09.2025
- Managed large teams with circa.100 direct reports has encouraged effective leadership, strategic planning and encourage the ability to make informed operational decisions. These obtained skills have allowed myself to drive business outcomes and support team leaders
- Refer daily to key performance indicators and use data analysis to monitor and evaluate team performance. This helps in identifying trends and making informed decisions to drive departmental improvement.
- Focus on coaching, developing and motivating teams to demonstrate commitment to foster positive work environment and ensuring team members can overcome challenges.
- Coaching, developing, and motivating teams to deliver positive outcomes and problem solve any issues they are facing in their day-to-day role.
- Embrace systems thinking approach and serve as a role model for both peers and teams. This enables creative and holistic overview to collaboratively work together.
- Manage site budget and ensuring appropriate headcount through recruitment and performance management.
- Led department through office closures and redundancies as consultation manager showcasing ability to handle sensitive situations with care and professionalism.
Third Party Claims Operational Coordinator
LV= GI
06.2019 - 12.2019
- Support team with wider HR queries and performance meetings where required.
- Create, update and facilitate delivery on updates around new departmental working practices.
- Engage and work collaboratively alongside other business functions and stakeholders delivering more efficient inter-department processes.
- Champion and promote systems thinking across all TP sites and Departments
- Developed and maintained comprehensive documentation for claims procedures and best practices to enhance operational efficiency.
- Analysed claims data to identify trends and areas for process improvement, contributing to enhanced strategic decision-making.
Third Party Claims Manager
LV= GI
11.2017 - 06.2019
Team Leader
LV= GI
09.2006 - 11.2017
Education
BSC - Sport Science and Business Management
Brunel University
01.2002 - 01.2005
A Level - Business Studies, History and Sports Science
Bournemouth School For Boys
01.1995 - 01.2002
Skills
- Motor Claims knowledge
- Verbal communication
- Challenging
- Business acumen
- IT Skills
- Excel
- Word
- PowerPoint
- Quick learner
- Adaptability
Custom
- A keen advocate and participant of all sport
- Currently a football coach playing an integral role in developing players' skills, strategies, and teamwork
- I am a keen enthusiast in reading with main interests in sport, history and politics.
- Love to volunteer and support the wider community making impacts to people’s lives.
Timeline
Claims Manager – Motor AD
Allianz/LV=GI
12.2019 - 09.2025
Third Party Claims Operational Coordinator
LV= GI
06.2019 - 12.2019
Third Party Claims Manager
LV= GI
11.2017 - 06.2019
Team Leader
LV= GI
09.2006 - 11.2017
BSC - Sport Science and Business Management
Brunel University
01.2002 - 01.2005
A Level - Business Studies, History and Sports Science
Bournemouth School For Boys
01.1995 - 01.2002