Ben Stevenson
Greenock,Scotland
Summary
Accomplished professional with extensive expertise in management, operations, and sales. Demonstrates proficiency in inventory management and stock control, ensuring optimal efficiency and accuracy. Skilled in goal setting, planning, and task delegation to drive organisational success. Committed to delivering exceptional customer service while maintaining effective time management. Aspires to leverage skills in a dynamic environment to achieve strategic objectives.
Overview
10
10
years of professional experience
Work history
Customer assistant
Lidl
Greenock
08.2024 - 03.2026
- Provided exceptional customer service to enhance store atmosphere.
- Operated tills with accuracy and addressed customer queries efficiently.
- Prepared fresh bakery items daily while adhering to quality and safety standards.
- Merchandised new products for promotions, ensuring compliance with planograms and visual standards.
- Replenished stock throughout departments, maintaining organised and tidy shelves.
- Assisted with store operations, including back-of-house cleaning and teamwork during peak periods.
- Demonstrated strong attention to detail in a fast-paced work environment.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Provided excellent customer service to ensure repeat business.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Ensured health and safety regulations complied within work premises at all times.
Supervisor
Iceland Foods
Port Glasgow
04.2022 - 08.2024
- In charge of day to day running of store upon the managers absence.
- Managed and motivated the team of staff to deliver against daily operational targets.
- Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity.
- Led by example in delivering first-class service. Worked on till and customer service when needed.
- Coordinated daily activity using organisation and planning abilities for smooth-running.
- Maintained professional demeanour in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
- Coached and mentored junior staff, developing confidence and competence. Trained staff to become duty managers.
- Product ordering. Receiving and processing orders. Product queries and any inventory corrections.
- Entrusted with safe key and code and store alarm codes and keys. Duties included opening and closing of store.
- Knowledge of pushing sales of products, situation and availability.
- In charge of certain store schedules.
- Received employee of the year twice for excellent performance and work ability.
- Aligned day-to-day activities with targets set by upper management.
- Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
- Monitored compliance with workplace policies and safety objectives.
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
Duty Manager
Iceland Foods
Greenock
07.2016 - 04.2022
- In charge of day to day running of store upon the managers absence.
- Managed and motivated the team of staff to deliver against daily operational targets.
- In charge of staff shifts and rotas when needed. Trained to do rotas and to deal with sick cover and changing of shifts.
- Led by example in delivering first-class service. Worked on till and customer service when needed.
- Coordinated daily activity using organisation and planning abilities for smooth-running.
- Maintained professional demeanour in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Entrusted with providing store security. Calm removal of unwanted persons. Professional, calm approach to dealing with theft and of contact for assistance from police if needed.
- Coached and mentored junior staff, developing confidence and competence. Trained staff to become duty managers.
- Product ordering. Receiving and processing orders. Product queries and any inventory corrections.
- Entrusted with safe key and code and store alarm codes and keys. Duties included opening and closing of store.
- Knowledge of pushing sales of products, situation and availability.
- In charge of certain store schedules.
- Received employee of the year twice for excellent performance and work ability.
Education
Apprenticeship - SVQ in Retail (Management) SCQF Level 6, SVQ in ICT Level 5
Lifetime
Port Glasgow 01.2023 - 07.2023
Higher School Certificate - Higher Physics, Higher English, Higher History, Higher Business management, NAT 5 English, NAT 5 Maths, NAT 5 History, NAT 5 Physics, NAT 5 Business management, NAT 5 Chemistry, NAT 4 Design and Manufacture, NAT 4 French
Inverclyde Academy
Greenock 01.2017 -
Skills
- Management Experienced
- Goal Setting Experienced
- Operations Experienced
- Stock Control Experienced
- Sales Experienced
- Inventory Management Expert
- Planning Experienced
- Customer Service Experienced
- Time Management Experienced
- Task Delegation Experienced
Languages
English
Native
References
References available upon request
Hobbies
Learning guitar, Training and caring for my dog (Female Cane Corso), Home improvements on my house, Gardening, Listening to audiobooks, Working out, MMA and BJJ Training, Gaming
Affiliations
- MMA Training
- Learning the guitar
- DIY home improvements
- Gardening
- Training and caring for my dog
- Audiobooks
- Gaming
Timeline
Customer assistant
Lidl
08.2024 - 03.2026
Apprenticeship - SVQ in Retail (Management) SCQF Level 6, SVQ in ICT Level 5
Lifetime
01.2023 - 07.2023
Supervisor
Iceland Foods
04.2022 - 08.2024
Higher School Certificate - Higher Physics, Higher English, Higher History, Higher Business management, NAT 5 English, NAT 5 Maths, NAT 5 History, NAT 5 Physics, NAT 5 Business management, NAT 5 Chemistry, NAT 4 Design and Manufacture, NAT 4 French
Inverclyde Academy
01.2017 -
Duty Manager
Iceland Foods
07.2016 - 04.2022