Ben Soffe
Stratford-Upon-Avon ,Warwickshire
Summary
A hard working operations manager, who shows effective communication, especially when in a team to work as efficiently as possible. Someone who performs well under pressure and to tight deadlines. I am very committed as shown by my impeccable attendance record.
Overview
6
6
years of professional experience
Work History
Senior Operations Manager
Hellofresh
Banbury
01.2026 - 01.2026
- Directed operations as senior operations manager, leading multi-department functions for warehouse stock and quality.
Oversaw a team of 9 shift managers, 3 supervisors, and more than 50 operatives in a dynamic food manufacturing environment.
Managed operational performance and labour planning to optimise high-volume production and fulfilment activities.
Implemented strategies that reduced customer error rates by 3%, achieving significant cost savings.
Led a cross-functional redesign programme that restructured delivery windows and shift patterns, driving projected savings.
Championed continuous improvement initiatives to enhance labour efficiency, stock accuracy, and operational flow.
Delivered operational change across warehouse and production functions while ensuring service quality and compliance.
Cultivated strong relationships with supply chain and quality teams to elevate site-wide performance.
Supported strategic site projects targeting productivity and operational scalability improvements.
Served as a senior operational leader during organisational restructuring and performance enhancement initiatives.
Warehouse Operations Manager
HelloFresh
Banbury
05.2025 - Current
- Utilise WMS and data analytics to monitor KPIs (OTIF, productivity, and shrinkage), enabling data-driven decision-making and process optimisation.
- Leading and being the escalation point for up to 7 shift managers (CS4), 4 supervisors (CS3), and 70 operatives.
- Supporting and leading the merger of the Inventory and Warehouse departments into one.
- Oversee inbound, outbound, inventory control, auditing, and customer care operations within a high-volume fulfilment centre, ensuring a seamless flow of goods from supplier to customer.
- Manage stock accuracy and auditing processes, reducing discrepancies and increasing accuracy from 76% to 98.5%.
- Collaborate with procurement, logistics, and supply chain teams to align stock levels with demand forecasts, minimising shortages and overstock.
Junior Inventory Manager
HelloFresh
Banbury
03.2023 - 05.2025
- Point of contact and escalation for 5 coordinators and 14 stock controllers
- Responsible for key KPIs such as stock accuracy and waste
- Responsible for organising the rota and approving holiday requests
- Completing disciplinaries and performance reviews resulting in an ability to make difficult decisions
- Have managed the team through big transitions and circumstances showing a keen ability to step up
- Undertaking several projects at the same time to ensure continuous improvement
- Performing root cause analysis. Presenting this data to wider audiences as well as the rest of the team to maximize team engagement
- Conducted regular stock audits, identifying discrepancies and implementing corrective actions to maintain accuracy.
- Recruited, hired and trained new employees to perform best inventory practices and achieve KPIs.
- Used previous experience of stepping up for production and warehouse shift manager to further enhance internal processes. These experiences included organizing inbound and dispatch trailers as well as keeping production lines running at optimum efficiency
- Managed and led external BRCGs and financial audits scoring exceptional scores
Inventory coordinator
HelloFresh
Banbury
12.2021 - 03.2023
- In charge of supervising and delegating tasks to up to 5 stock controllers. Point of contact for any warehouse stock issues on the production floor. Able to investigate and deep dive issues using different forms of technology and traceability. Coordinate and monitor stock audits on a daily basis Make a plan at the start of the day based on daily tasking but also be able to adapt and prioritize in stressful situations when unexpected issues arise.
Stock Controller
Hello fresh
Banbury , Oxfordshire
11.2020 - 12.2021
- Checked thoroughly that incoming goods matched PODs and any discrepancies were correct.
- Optimised the usage of all racking by storing stock away promptly, using my three mhe qualifications.
- Using technology such as RF guns and matflo.
- Using excel to complete, and set up audits as well as using knowledge of formulas to maintain existing g sheets.
- Helped train up new staff on the correct procedures.
Warehouse Operative
Hellofresh
Banbury , Oxfordshire
09.2020 - 11.2020
- Picking and packing foods, as well as replenishing the lines, and stack/wrapping pallets in a fast paced environment.
- Maintained good relationships with line leaders.
Education
BTEC - Sport extended diploma level 2 and 3
Stratford College
Stratford-Upon-Avon , Warwickshire 2020
GCSEs - Maths English language English literature Physics Biology Chemistry Sociology Business Cooking
Stratford High
Stratford-Upon-Avon , Warwickshire 2018
BTEC - Sport Level 1
Stratford High
Stratford Upon Avon , Warwickshire 2018
Skills
- Perpetual auditing
- Ensuring stock is in the right place at the right time around the warehouse
- Computer skills
- Effective communication with supervisors
- Completing tasks to strict deadlines
- Liaising with other departments
- High levels of professionalism show by the ability to use the team structure in place
Additional information
- Full driving licence
- Reach truck, counter-balance and ppt trained
Interests
- Part of football teams since the age of 7 winning multiple achievements.
- Achieved black belt in karate.
- Relax by reading
- Enjoy keeping fit
Timeline
Senior Operations Manager
Hellofresh
01.2026 - 01.2026
Warehouse Operations Manager
HelloFresh
05.2025 - Current
Junior Inventory Manager
HelloFresh
03.2023 - 05.2025
Inventory coordinator
HelloFresh
12.2021 - 03.2023
Stock Controller
Hello fresh
11.2020 - 12.2021
Warehouse Operative
Hellofresh
09.2020 - 11.2020
BTEC - Sport extended diploma level 2 and 3
Stratford College
GCSEs - Maths English language English literature Physics Biology Chemistry Sociology Business Cooking
Stratford High
BTEC - Sport Level 1
Stratford High