Ben Smith
Ware,Hertfordshire
Summary
I can offer strong leadership and problem-solving skills with a background in team management and project coordination. I am knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments. I am also ready to use and I am committed to further develop my skills in strategic planning, communication, and resource management.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Operations manager
21 Degrees (Cambridge Branch)
Ware, Cambridgeshire
10.2025 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Optimised workflow procedures with strategic planning and team coordination.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Identified bottlenecks, implemented solutions, increased productivity.
Renewable Service Engineer
21 Degrees (Cambridge)
Cambridge, Cambridgeshire
05.2025 - 10.2025
- Conducted routine inspections to ensure system integrity for efficient operations.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Collaborated closely with engineering teams to resolve complex mechanical issues, increased service quality.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
- Purchased new parts and monitored inventory.
- Maintained knowledge of updated changes in various equipment models.
- Carried out scheduled and routine maintenance on small and large sites.
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Utilised advanced diagnostic tools to quickly identify faults in machinery components.
Service Engineer
AOS Heating
Cheshunt, Hertfordshire
09.2019 - 04.2025
- Liaised regularly with suppliers for timely parts acquisition, reduced equipment downtime.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Performed extensive repair works to restore functionality on heating systems. Changing pumps, 2 port valves, repairing pipework
- Installion of Gas pipe work up to 35mm copper
- Adding in special inhibitor's/ antifreeze to heating systems.
- Performed emissions tests according to standard procedures on domestic boiler
- Repaired Gas boilers. Changing all internals on non-condensing and condensing boiler
- Repaired Heat pumps (Mitsubishi and Samsung) e.g, Fans, PCB boards, Pumps.
- Changing of plumbing parts and maintenance
- Re-wiring full heating system
- Completed wiring of Heat pumps and commissioned
Installer Of Renewable Heating
ECO-Energy UK
Royston, Hertfordshire
10.2017 - 08.2019
- Improved installation efficiency by mastering tools and equipment.
- Maintained a clean working environment, demonstrating respect for client premises.
- Collaborated effectively with team members, fostered a harmonious working environment.
- Kept up-to-date on latest industry trends, ensured provision of state-of-the-art solutions.
- Installations of Ground source heat pumps on light comertials and big domestic site
- Installations of Ground source heat pumps loop/bore holes. Completed pipework in fusion welding
- Installations of UFH on mass scales
- Installations of cooling/ fan cool units
- Installation of bathroom and plumbing
- Installation of full heating and plumbing pipework with machinal clipping
- Installed solar on roofs and small solar farms
ON Heating
Oliver Norris
Ware, United Kingdom
01.2015 - 07.2018
- Started my apprenticeship for plumbing and heating
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Repaired leaking taps, enhancing longevity of equipment.
- Assisted senior plumber to install new boilers and central heating systems.
- Installed water supply lines for improved efficiency.
- Utilised knowledge of pipe sizes, materials, and fittings for effective installations.
- Installations of full bathrooms
- Installations of full gas heating systems.
- Installed gas pipework under supervision
- Facilitated smooth operations by properly utilising hand tools and power tools.
- Reduced superior's workload by 50% by maintaining accurate records of working hours, tasks performed and materials used.
Recreational assistant
Wodson Park
Ware, Hertfordshire
12.2014 - 05.2016
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Set up all types of sporting equipment
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Worked with schools and sports clubs teaching children sports and activities
Education
GCSEs - Secondary School
Chauncy School
Ware, Hertfordshire 09.2010 - 09.2014
NVQ Level 2 - Plumbing and Heating
NVQ2 Plumbing and Heating CK assesment
Broxbourne, Hertfordshire 09.2014 - 03.2015
NVQ Level 3 - Plumbing and Heating
NVQ3 Plumbing and Heating
Broxbourne, Hertfordshire 09.2015 - 08.2016
Certificate of Higher Education - Gas
GAS and Unvented qulifications
Broxbourne, Hertfordshire 12.2015 - 01.2016
Certificate of Higher Education - Gas qualification (re-accredit 5years)
Re Accrediting Gas quilifcation
Hoddesdon, Hertfordshire 12.2021 -
Skills
- Leadership development
- Scheduling expertise
- Gas safety regulations knowledge
- Water regulations understanding
- Drainage systems expertise
- Leak detection
- Troubleshooting gas appliances
- Troubleshooting expertise
- Gas safe registered
- Fault-finding
- Central heating system maintenance
- Bathroom fitting
- Heating system maintenance
- Underfloor heating installation
- Installation of water heaters
- Central heating systems proficiency
- Energy efficiency solutioning
- Heating systems knowledge
- Gas appliance repair
- UFH installation
Affiliations
- Golf
- Football
- Formula 1
Certification
Full UK driving Licence
References
References available upon request.
Timeline
Operations manager
21 Degrees (Cambridge Branch)
10.2025 - Current
Renewable Service Engineer
21 Degrees (Cambridge)
05.2025 - 10.2025
Certificate of Higher Education - Gas qualification (re-accredit 5years)
Re Accrediting Gas quilifcation
12.2021 -
Service Engineer
AOS Heating
09.2019 - 04.2025
Installer Of Renewable Heating
ECO-Energy UK
10.2017 - 08.2019
Certificate of Higher Education - Gas
GAS and Unvented qulifications
12.2015 - 01.2016
NVQ Level 3 - Plumbing and Heating
NVQ3 Plumbing and Heating
09.2015 - 08.2016
ON Heating
Oliver Norris
01.2015 - 07.2018
Recreational assistant
Wodson Park
12.2014 - 05.2016
NVQ Level 2 - Plumbing and Heating
NVQ2 Plumbing and Heating CK assesment
09.2014 - 03.2015
GCSEs - Secondary School
Chauncy School
09.2010 - 09.2014