Ben Silverthorn
rochester,Kent
Summary
Experienced Freight Forwarder with knack for streamlining logistics processes and enhancing supply chain efficiency. Successfully managed complex shipments, ensuring timely delivery and cost savings. Known for building robust client relationships and resolving challenges swiftly. Organised Import Clerk versed in import requirements of numerous destinations. Focused on coordinating timely shipments with minimal cost and delay. Understands and adapts easily to different cargo and location requirements.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Import Customer Services Freight Fowarding
Yusen Logistics
Rainham, Havering
11.2021 - Current
- Coordinated shipping schedules for efficient freight forwarding.
- Managed customer queries regarding shipments, improving customer satisfaction.
- Resolved shipment issues promptly, reducing delays in delivery.
- Reduced costs by selecting optimal routes and transport methods.
- Tracked movements of goods, confirming timely deliveries.
- Advised clients on logistics options, optimising their supply chain processes.
- Cultivated strong relationships with clients and vendors for better collaboration.
- Investigated lost or misplaced shipments promptly, regaining client trust.
- Enhanced company reputation by delivering excellent customer service.
Online picker
Tesco Distribution Centre
Aylesford, Kent
09.2020 - 11.2021
- Ensured customer satisfaction by promptly picking and packing online orders.
- Maintained high standards of cleanliness in the warehouse through regular tidying up.
- Enhanced team productivity by assisting colleagues during peak times.
- Assisted with inventory checks, ensuring accurate stock levels at all times.
- Scanned products efficiently, reducing checkout time for customers.
- Utilised handheld devices proficiently, ensuring speedy processing of online orders.
- Packed orders securely, minimising risk of damage during delivery.
- Adhered strictly to health and safety guidelines whilst on duty.
Education
A-Levels - Economics, Geography and History
Sir Joesph Williamson Mathematical School
Rochester, Medway 08.2019 - 06.2021
Certificate of Higher Education - International Freightforwarding
BIFA
Feltham, Hounslow 11.2021 - 02.2023
Skills
- Freight management
- Logistics planning
- International shipping experience
- Understanding of incoterms
- Proactive communication
- Effective negotiating
- Customer service excellence
- Sea freight operations
- Time-Sensitive decision making
- Billing and invoicing
- Cost reduction strategies
- Sea freight
- Invoicing
Affiliations
- West Ham United
Accomplishments
Bronze Duke of Edinbourgh Award
Timeline
Import Customer Services Freight Fowarding
Yusen Logistics
11.2021 - Current
Certificate of Higher Education - International Freightforwarding
BIFA
11.2021 - 02.2023
Online picker
Tesco Distribution Centre
09.2020 - 11.2021
A-Levels - Economics, Geography and History
Sir Joesph Williamson Mathematical School
08.2019 - 06.2021
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