Ben Shemwell
Worcestershire,GB-WOR
Summary
Accomplished professional with expertise in employee training and development, process improvement implementation, and people management. Demonstrates strong capabilities in crisis handling, budgeting and forecasting, and performance monitoring. Possesses a solid understanding of digital marketing and health and safety compliance, complemented by exceptional customer service skills. Committed to driving organisational success through strategic initiatives and continuous improvement.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
General Service Manager
Holiday Inn
Bromsgrove, Worcestershire
2025.03 - Current
- Lead multiskilled teams across Front Office and Food & Beverage to deliver seamless, welcoming service.
- Resolve high-priority guest issues promptly, turning challenges into positive outcomes to build brand loyalty.
- Monitor guest feedback (satisfaction scores and online reviews), implementing targeted strategies to improve ratings.
- Recruit, train, and mentor hotel staff, ensuring team members have the tools and empowerment to handle guest needs.
- Oversee employee performance metrics, conducting regular reviews and driving a culture of continuous development.
- Spearhead the delivery of corporate and social events, liaising between clients, kitchen staff, and setup teams to ensure flawless execution.
- Drive revenue growth by converting inbound Meetings & Events (M&E) enquiries into confirmed bookings.
- Partner with Operations and other departments to guarantee a seamless transition from event sales to service delivery
Bar supervisor
Bayleys of Bromsgrove
Bromsgrove, Worcestershire
2023.05 - 2025.03
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Doing outside events at festivals and food shows.
- Supervised team members to ensure excellent service delivery.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Organised stock inventory to prevent shortages during peak hours.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
Manager
Bromsgrove Pizza Co
Bromsgrove, Worcestershire
2021.09 - 2023.05
- Optimised resource allocation for increased profits.
- Implemented cost reduction measures, reduced overhead expenses.
- Facilitated staff training, resulting in better customer service.
- Enforced safety regulations to reduce workplace accidents.
- Maintained inventory control, reduced stock shortages.
- Managed team dynamics by implementing conflict resolution strategies.
- Liaised with suppliers to ensure timely deliveries.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Implemented new menus, improved dining experience.
- Streamlined staff rotas to optimise efficiency.
- Managed daily operations for smooth restaurant functioning.
Manager
Ascotts
Bromsgrove, Worcestershire
2019.07 - 2021.09
- Cultivated strong relationships with clients to secure repeat business.
- Liaised with suppliers to ensure timely deliveries.
- Maintained inventory control, reduced stock shortages.
- Delivered high-quality products to increase customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
- Facilitated staff training, resulting in better customer service.
- Identified growth opportunities through comprehensive market research.
- Fostered a positive work environment with regular team-building activities.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Assistant manager
The Ladybird inn
Bromsgrove, Worcestershire
2017.05 - 2019.07
- Supported Bar Manager in administrative tasks for smooth operation of establishment.
- Managed bar staff rota for efficient shift coverage.
- Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
- Elevated overall guest experience through excellent communication skills and prompt problem resolution.
- Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
- Dealt with supplier invoices, ensuring accurate record keeping.
- Oversaw cocktail menu design to attract a diverse clientele base.
- Conducted regular stock checks, avoiding shortage of essential items.
- Oversaw line cleaning and cellar management.
- Ordered beverage and equipment stock by analysing sales and customer trends.
Education
Bachelor of Arts - Theatre
Falmouth University
Falmouth 2013.09 - 2017.05
South
Skills
- Employee training and development
- Process improvement implementation
- People Management
- Crisis handling
- Budgeting and forecasting
- Performance monitoring
- Digital marketing understanding
- Health and Safety Compliance
- Customer Service
Affiliations
- Theatre
- Music
- Poetry
Timeline
General Service Manager
Holiday Inn
2025.03 - Current
Bar supervisor
Bayleys of Bromsgrove
2023.05 - 2025.03
Manager
Bromsgrove Pizza Co
2021.09 - 2023.05
Manager
Ascotts
2019.07 - 2021.09
Assistant manager
The Ladybird inn
2017.05 - 2019.07
Bachelor of Arts - Theatre
Falmouth University
2013.09 - 2017.05
South