Ben Scandrett-Smith

• I work now currently as a supervisor at the Broadway cinema, working primarily in its restaurant and bar. My responsibilities here grew significantly as I became responsible for a team. I am currently responsible for:
• The oversight of daily operation
• Contributing to the planning and operational success of future events
• Day-to-day team leadership and decision making
• The safety and wellbeing of my team
• The hiring and training of new staff
• Ensuring that all members of staff are adhering to food and beverage regulations
• Ensuring health and safety guidelines are being adhered to, documenting incidents and implementing appropriate measures
• Coordinating with other supervisors to maintain consistency across shifts
• Delegating resource and personnel effectively to provide a high quality service
• The wellbeing of customers in the building, being able to provide first aid or execute emergency evacuation procedures when needed
• Proficient record keeping of finances

Through my time working at Nottingham Venues, an overaching company with multiple venues across Nottingham, I excelled at my previous positions and was trusted to perform at a Team Leader level. Some of extra responsibilities that were entrusted onto this position were:

• Knowledge of food and beverage safety regulations
• Creating a bespoke, high-quality customer experience
• Ensured adherence to company policy by all team members, to ensure a professional working environment
• Resolved conflicts effectively, preventing discord amongst staff
• Cultivated a high-performing environment driving productivity and quality
• Handled employee grievances professionally, minimising potential workplace disputes

As I graduated from college, I felt that the service industry was well suited to my strong interpersonal skills and attention to detail. It wasn't long I received the opportunity to join Nottingham Venues LTD. Some of my duties were the following:

• Achieving high quality standards with meticulous attention to detail
• Following procedures diligently, resulting in fewer errors on the job
• Improving customer satisfaction by promptly and courteously addressing concerns
• Building rapport with customers through learning specific details about an individual
• Upholding company reputation by consistently delivering excellent service
• Maintaining clean, organised workspace to facilitate efficiency