Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Timeline
Generic

Ben Saurin

Drogheda,Ireland

Summary

Motivated and results-driven Analyst with a proven track record in data analytics and process mapping. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Driving business effectiveness through recommendations based on data findings.

Overview

8
8
years of professional experience

Work History

Fraud Data Analyst (P2P)

PayPal Remote
Dublin
12.2022 - Current
  • Global role covering stolen financials for PayPal Friends & Family products.
  • Manipulate data sets using Big Query, MySQL, and Excel.
  • Analysed transaction data to detect trends and anomalies, reducing instances of fraud.
  • Create rule-based solutions to mitigate flash fraud trends or create strategic solutions.
  • Assisted with a major project for P2P team after uncovering scams through data analysis and customer analysis
  • Helping pave how PayPal detects scams to create better customer experience and create safer transaction space for new and existing users
  • Communicate complex trends and outcomes from analysis at a high level for management team and business partners
  • Collaborated with product and engineering partners across PayPal to improve P2P products and recommend changes in Data sets or suggest new variables.
  • Analyzed large datasets, drawing meaningful conclusions and providing actionable recommendations.
  • Developed dashboards that increased insights, interpretations, and predictions for improved forecasting.
  • Presented data insights and highlighted improvement opportunities aligned with business strategy.

EMEA Chargeback Risk & Platform Analyst

PayPal Credit
Dublin, Co Louth
10.2020 - 12.2022
  • Resolve PayPal Credit Chargeback across EMEA, APAC, AU
  • Understanding of regulatory requirements across EMEA jurisdictions
  • Timely execution of assigned tasks and deliverables to ensure flawless customer experience
  • Analyse queries and make an informed decision assisting buyers in resolving their chargeback enquiries
  • Analyse account activity and make decisions on whether to allow activity or prevent it
  • Focus on problem-solving, dealing with ambiguity, and a sense of urgency.
  • Restricting fraudulent accounts abusing PayPal terms of service

PayPal Credit Service Specialist

PayPal
Dublin, Co Louth
07.2019 - 10.2020
  • Cover agent assist line to support customer support agent escalations and questions
  • Deal with queries from customers and agents dealing with PayPal Credit and Business Debit Card
  • Taking payments for PayPal Credit accounts
  • Make adjustments to PayPal Credit accounts e.g., interest, late payment marks, changing instalment plans
  • Report fraudulent transactions.

Tier 2 Customer Support Agent

Yapstone
Drogheda, Co Louth
04.2019 - 07.2019
  • Managed customer support calls, email correspondence, and support ticketing system.
  • Quickly established and strengthened trusting customer relationships using strong interpersonal and active listening skills over the telephone.
  • Escalation contact for Manilla agents (internally)
  • Resolving 400+ email queries per week
  • KYC verification
  • Chargeback calls/tickets, refund inquiries, payment withdrawal status
  • Account detail changes.

Customer Assistant

Lidl Ireland
Ardee, Co Louth
10.2018 - 04.2019
  • Ensuring customer satisfaction is at the heart of all actions in the store
  • Interacting with the customer in a pleasant, friendly, and helpful manner in a very fast-paced environment
  • Maintaining store cleanliness and hygiene standards at all times
  • Maintaining agreed store merchandising standards
  • Ensuring the correct quantity and quality of goods are made available to our customers
  • Following freshness and rotation principles
  • Preparing, baking and displaying bakery goods
  • Ensuring all waste is managed correctly
  • Assisting in stock count process.

North America Limitations Agent

PayPal
Dundalk, Co Louth
07.2016 - 10.2018
  • Customer solutions agent answering calls/queries from North American market
  • Dealing with unauthorized transaction reviews/high-risk transaction review
  • Limiting accounts for fraud/unauthorized activity
  • Customer callbacks related to unauthorized activity or limitation
  • Work cases on and offline to resolve issues on customer accounts related to potentially fraudulent activity
  • Verify customers through KYC verification process
  • Extensive training on Spoof, Fraud, KYC, and IRS limitations compliance for North American regulations
  • Reaching high targets including AHT, KDI, resolve rate, and NPS
  • One of 7 agents awarded magnificent 7 awards for best KDI and PayPalian of the month
  • Time management leader for team to improve overall productivity.

Education

Certificate in Data Analytics for Business - Data Analytics

Dundalk Institute of Technology
Dundalk
2023

ICA Certificate in Anti-Money Laundering -

International Compliance Association
Dublin

Skills

  • Power BI
  • SQL
  • Excel skills
  • Fraud Investigations
  • Google Big Query
  • Google Looker

Accomplishments

  • 2008 A1GP Ireland Team Young Driver
  • 2009 All Ireland Open Champion Cadet Kart Racer
  • 2011 Motorsport Ireland Cadet Kart Racing Champion
  • 2011 Motorsport Ireland Young Driver of the Year (Leinster & Munster)
  • 2013 Hong Kong Karting Champion (125 Class)
  • 2013 Hong Kong Karting Champion Novice of the Year (125 Class)
  • 2023 Raised €5,000 for Ross Nugent Foundation by completing 16km run

Custom

Available on request

Timeline

Fraud Data Analyst (P2P)

PayPal Remote
12.2022 - Current

EMEA Chargeback Risk & Platform Analyst

PayPal Credit
10.2020 - 12.2022

PayPal Credit Service Specialist

PayPal
07.2019 - 10.2020

Tier 2 Customer Support Agent

Yapstone
04.2019 - 07.2019

Customer Assistant

Lidl Ireland
10.2018 - 04.2019

North America Limitations Agent

PayPal
07.2016 - 10.2018

Certificate in Data Analytics for Business - Data Analytics

Dundalk Institute of Technology

ICA Certificate in Anti-Money Laundering -

International Compliance Association

Similar Profiles

CREATE PROFILE
Ben Saurin