Ben Sargeant

In my latest role as a Technology Practice Manager at Kodastaff, I excelled in an array of responsibilities, ensuring the successful delivery of service was met with a high quality standard to customers and clients.

My key contributions included:

• Business development: Scaled KodaStaff's Swedish and Belgium JavaScript markets through various business development activities including, client meetings, event attendance and networking. This helped Identify and acquire new clients such as, Ikea, Klarna, Apple and Euro Star.
• Research and lead generation: Conducting desk based research to engage in business propositions as well as, engage in lead generation methods, contributing to proactive identification of business activities.
• Enquiry management: Oversee the daily management of telephone, web and email based enquiries, dealing with enquiries & complaints in a timely and efficient fashion.
• Project Management: Overseeing freelancers, making sure all systems worked efficiently such as, timesheet / invoice management and onboarding process's. Implementing new systems and process's in order to meet clients deadlines and aid financial efficiencies.
• Finance: Generated a £20,000 monthly GP, bringing in £240,000 to KodaStaff, through mostly new business.
• CRM Management: Used on a daily basis to help manage customer relationship management, track applicant information and organize task management.
• Collaborative Working Style: Fostered a collaborative working style, building strong relationships internally and externally.
• Marketing: Produced adverts, online content and managed content management systems (CMS).
• Employee management: Guiding and helping junior consultants refine and implement what they have learnt from their L&D (Learning & development) classes.

• Built strong relationships with clients through regular communication and understanding their unique needs.
• Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
• Improved client satisfaction by consistently providing high-quality candidates for various positions.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
• Built a data base from scratch, using SGI's CRM system.
• Market mapping - Targeting clients that regularly hire and are going through rounds of investment.

This was my first year as a recruitment consultant. Focusing on a niche which was JavaScript development.

Contributions and Achievements:

• Developed strong relationships with clients to understand their unique hiring requirements and preferences.
• Billed £135,000 in my first year.
• Business development: Grew tech teams for various tech companies. Improving employee retention, ensuring an improvement in sustainability for the clients.
• Provided exceptional customer service by addressing client concerns promptly and effectively resolving any issues that arose during the recruitment process.
• Built a digital presence for my network, helping connect and update developers on market info and new opportunities.
• Negotiating payment agreements with clients and closing deals with formalized terms and conditions on contracts, was the pinnacle of this recruitment success.

• I was one of the Co founders of ‘Imprint’, which is a start-up events company and brand activation consultancy, focusing specifically on underground electronic music events with high production value, held in innovative spaces.
• Starting Imprint during University has allowed me to oversee all business development, design events and develop digital marketing strategies. Imprint has provided me with a platform to not only enjoy my passion as a DJ, but also build bespoke events from ground up both in-house and for partners across the UK.
• Running my own events company has taught me how to manage clientele and form strong relationships with brands and venue owners. We had also focused on negotiating co-branding agreements with complimentary brands looking to expand into markets of interest. This provided me with a wealth of knowledge and experience that I could attribute to my next role.

• As a placement during my degree, I wanted a contrast in terms of the development level of the company, in order to see how a business develops in it primitive stages.
• This enabled me to see a business from its early foundations. ‘Fituna’ is an E-commerce company that focuses on building a community for woman and men who seek a healthy an active lifestyle. The concept is an online catalogue of products each of which has been recommended by an influencer in the health + fitness industry.
• As a marketing intern I learnt a lot about the backend of the business functions, such as, affiliate marketing, product releases managing relationships with clients, brand collaborations and website management such as, WordPress.
• Working with Fituna has helped me gain confidence in many ways such as, dealing with clientele, negotiating commission with affiliates. I was also able to develop my ICT skills such as, WordPress has enabled me to learn a new software that is used worldwide. Lastly, networking with the Director of Fituna has enabled me to develop a business work ethic, resilience, time keeping and determination.