Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Ben Rushforth

Rosewell,Midlothian

Summary

Welcoming, personable individual that can handle high-pressure situations with undeniable grace and poise. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving.

Can confidently communicate with colleagues and members of the public to achieve a desireable end goal. Always ready to face new challenges as my experience in the aviation industry has taught me to be ready for anything.

Although I have gained valuable skills working in a customer facing role and maintaining the health and safety of those around me, I am driven to learning and challenging myself in a new work environment whilst also using vital skills that I have gained in my past job roles, including the importance of working under pressure and keeping to time constraints. I am keen to gain new skills and experiences as well as progress my career in this new industry.

Overview

3
3
years of professional experience

Work history

General Camp Counsellor

Summer Discovery
LOS ANGELES
06.2024 - 08.2024

Cabin crew member

Ryanair
Edinburgh
10.2022 - 06.2024
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Regularly monitored cabin throughout flight to verify security.
  • Prepared cabin and passengers for safe landing.
  • Addressed questions and resolved issues and complaints.
  • Facilitated open on-board communication, delivering regular announcements to promote sales, prepare passengers for take off/landing and maintain safety in the cabin and for everyone onboard.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
  • Maintained calmness and composure during emergency situations.
  • Performed rigorous pre-flight security and safety checks ahead of take off.
  • Resolved passengers problems and concerns by using problem solving skills and deescalating techniques to make sure everyone was satisfied.
  • Served food and beverages up to 198 passengers per flight, consistently complying with airline health and safety standards.
  • Actioned tasks and responsibilities assigned during pre-flight briefings.
  • Trained new crew members and helped them learn how to carry out different tasks while still working as a regular crew member on flights
  • Worked effectively as a team in order to ensure a smooth flight and pleasant experience for everybody onboard.

Customer assistant

Tesco
Dalkeith
08.2021 - 09.2022
  • Handled cash and card payments with accuracy.
  • Advised customers on availability, pricing and location of products.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Carried out numerous different roles in many different departments depending on where I was asked to help out and carried out these jobs to the best of my ability.

Education

Aviation Safety, Security and Procedures

Ryanair
Edinburgh, Scotland
10/2022 - 11/2022

Scottish Qualifications Certificate - Higher

Lasswade High School Centre
Midlothian
08/2020 - 08/2022

Scottish Qualifications Certificate - National 5

Lasswade High School Centre
Midlothian
08/2019 - 08/2022

Skills

  • First Aid
  • Communication
  • Time keeping
  • Problem Resolution
  • Teamwork
  • Speaking
  • Customer Service
  • Active listening
  • Upselling
  • Rule enforcement
  • Independence
  • Attention to Detail
  • Child Protection

References

References available upon request.

Timeline

General Camp Counsellor

Summer Discovery
06.2024 - 08.2024

Cabin crew member

Ryanair
10.2022 - 06.2024

Customer assistant

Tesco
08.2021 - 09.2022

Aviation Safety, Security and Procedures

Ryanair
10/2022 - 11/2022

Scottish Qualifications Certificate - Higher

Lasswade High School Centre
08/2020 - 08/2022

Scottish Qualifications Certificate - National 5

Lasswade High School Centre
08/2019 - 08/2022
Ben Rushforth