Ben Rosling
Horsham,West Sussex
Summary
Seasoned professional with focus on quality assurance and product safety across various industries. Known for improving product standards and compliance through rigorous testing and analysis. Skill set includes process optimisation, regulatory adherence, and cross-functional collaboration to drive continuous improvement.
Overview
28
28
years of professional experience
Work history
Quality Technologist
Waitrose
2023.04 - 2025.12
- Utilise key metrics and data analysis to identify trends and work in a matrix management approach within CPG’s and suppliers to optimise and maintain product quality.
- Deliver and manage regular and effective daily product quality assessments. Used root cause analysis effectively to investigate and complete any concern regarding quality.
- Working with, developing and maintaining relationships with external and internal stakeholders, to facilitate Waitrose quality vision and ways of working.
- Always maintained quality focus through working closely with suppliers, branches and depots to optimise product quality.
- Specialist product knowledge of Cheese, Meat & Fish, Tea & Coffee.
- Performed root-cause analyses after incidents, mitigating future risks effectively.
- Utilised statistical software tools for enhanced data interpretation and reporting accuracy.
- Liaised with suppliers ensuring raw material met required specifications for optimal output.
- Improved product quality by implementing rigorous testing procedures.
Horsham Customer Service Assistant on Cheese & Deli counter
Waitrose
Horsham
2021.09 - 2023.04
- Consistently delivering exceptional customer service to customers, reflecting tan increase in sales and reduction in wastage.
- Deliver effective and accurate stock management, delivered a decline in wastage, and increase in sales over a 6 month period. The cheese counter in Horsham exceeded Christmas sales by £3,500, coming second in the whole estate with an increase of 30%. Increased yoy cheese sales by 21% from 2021-2022.
- Driving quality through ensuring partners were trained and competent behind the counter and sharing knowledge.
- Daily tastings, engaging with customers, driving increased sales through upselling and cross-selling.
- Teamed up with the wine specialist to deliver cheese and wine evenings for customers and partners.
Owner
Cheese Culture/Cheesy Fingers
2016.10 - 2023.02
- Built my business creating unique cheese wedding cakes and selling British artisan cheese through my website www.cheeseculture.co.uk. Tailored wedding service involving private tastings.
- Attained 5-star rating for Food Hygiene.
- Established a loyal customer base through monthly subscriptions and customer engagement.
- Marketing/promoting through social media channels.
Interim Allergen Technologist
Fortnum & Mason
2019.10 - 2020.04
- Collated key allergen ingredient information from packaging, kitchens, and chefs.
- Compile allergen tables from the information collected, checking menu artwork.
- Liaising with chefs, purchasing managers, senior managers to implement a six-month menu schedule. 8 restaurants all changing their menus weekly and monthly.
- Accurate figures and interpreting data to compile weekly reports for board directors.
- Highly time sensitive as the allergen information had to go to print in time for the new menu launch.
Assistant Cheese Maker
High Weald Dairy
2018.11 - 2019.10
- Designed and implemented a regular tasting panel, to monitor the quality and consistency of the cheese.
- Assisting Head Cheesemaker with the daily make including hard, soft and blue cheeses, cow, sheep and goat, Brighton Blue, St Giles, Halloumi, Sussex Slipcote, Foresters and Duddleswell.
- Received the intake of milk, observed the pasteurisation process, added the rennet and starter culture at key times, partook in cutting, salting, moulding and brining. Reading/monitoring acidity levels.
- Turning in the maturing room, ensuring even mould coverage and monitoring the development of the retail.
- Adhered to the HACCP process which from a manufacturing point of view was very different from retail.
- Visit suppliers and wholesalers to build relationships and to fully understand the making process, logistics and availability.
Quality Sampling Analyst
Sainsburys
1998.01 - 2016.12
- Carried out sensory assessment in depots allowing a full understanding of where issues can arise from and putting preventative measures in place.
- Carried out key Cooking Instructions to meet company objectives.
- Delivered cooking instruction presentations to suppliers, Quality managers, directors.
- Maintained positive supplier relationships.
- Delivered professional, efficient, consistent, and objective quality assessment on all key product areas.
- Instigated investigative report with root cause and corrective action for rejected products, working closely with the supplier, technologist, and technical managers.
- Ran analytical assessment tests on samples using specialist equipment. The colorimeter, measuring Brix in fruit. Measuring the fat and meat content in mince and whole cuts of meat.
- Implemented and ran an internal tea and coffee benchmarking programme
- Delivered and organised monthly masterclasses and cookery courses to PT’s, developers, product managers and directors.
- Specialist knowledge in Cheese, Olive Oils/Oils, Olives, Pasta, Chocolate, Tea & Coffee, Beef, Lamb, Poultry & Pork, Confectionary, Pizza and beers wine and spirits.
- Liaised with internal and external agencies on current campaigns. Working with the company nutritionist and Seven Publishing in developing one of the most successful advertising campaigns in Sainsburys history. Feed your family for a fiver.
- Duty Manager, Bar Coast, Chef, Café Uno, Deputy Manager, Laser Quest
Education
Academy of Cheese Level 1 Associate -
Level 2 Food safety in Catering - undefined
Level 3 Food Safety Supervision for Retail - undefined
Level 1-2 Health & Safety Cert - undefined
QNVQ L2-3 Professional Catering - Catering
Westminster Kingsway College
LondonBTech National Diploma in Business and Finance - Merit
West Kent College of Further Education
Tonbridge, Kent8 GCSEs - Grade B and above
St Gregory’s RC Comprehensive School
Tunbridge Wells, KentSkills
- Cheese judge at Nantwich Cheese Awards and The World Cheese Awards (2014-2017)
- MS Word, MS Excel, INSPIRE, Muddy Boots, Google Sheets
Websites
Timeline
Quality Technologist
Waitrose
2023.04 - 2025.12
Horsham Customer Service Assistant on Cheese & Deli counter
Waitrose
2021.09 - 2023.04
Interim Allergen Technologist
Fortnum & Mason
2019.10 - 2020.04
Assistant Cheese Maker
High Weald Dairy
2018.11 - 2019.10
Owner
Cheese Culture/Cheesy Fingers
2016.10 - 2023.02
Quality Sampling Analyst
Sainsburys
1998.01 - 2016.12
Level 2 Food safety in Catering - undefined
Level 3 Food Safety Supervision for Retail - undefined
Level 1-2 Health & Safety Cert - undefined
BTech National Diploma in Business and Finance - Merit
West Kent College of Further Education
8 GCSEs - Grade B and above
St Gregory’s RC Comprehensive School
Academy of Cheese Level 1 Associate -
QNVQ L2-3 Professional Catering - Catering
Westminster Kingsway College