Ben Robinson
Wigan
Summary
Detail-oriented IT support professional with expertise in hardware troubleshooting, helpdesk ticketing systems, and customer service. Skilled in teaching technical concepts, active listening, and maintaining discretion with confidential information. Adept at managing time efficiently, adapting to evolving technologies, and ensuring adherence to cybersecurity protocols. Committed to delivering positive client interactions while fostering a proactive self-learning approach to stay ahead in the dynamic IT landscape.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
IT technician
brothers of charity
Chorley, Lancashire
08.2022 - Current
- Conducted diagnostic tests for identifying and resolving network issues swiftly.
- Collaborated closely with team members to meet project deadlines effectively.
- Managed server environment to ensure smooth business operations.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Improved system performance with regular maintenance and updates.
- Analysed complex technical information for non-technical audiences effectively.
- Implemented new software systems smoothly without hampering productivity levels.
- Installed operating systems and applications, maintaining a high level of reliability.
- Managed secure network access for remote workers successfully.
- Assisted end-users to enhance their understanding of software applications.
- Performed routine audits of systems and software implementing necessary changes promptly.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Upgraded company hardware infrastructure leading to enhanced performance.
- Streamlined IT processes for increased efficiency.
- Arranged computers, routers and printer to achieve proper workstation.
- Troubleshot various incidents related to hardware, networks and software faults.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Oriented users to operate new software and computer equipment.
- Evaluated hardware, mouses and keyboards to determine performance.
- Monitored local network to optimise performance.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Liaised with customers on operations issues and requests, providing efficient support.
- Executed tasks adhering to documented procedures and processes for all activities.
- Implemented infrastructure connectivity solutions, optimising phone systems and data networking.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Used HESK software to track support tickets and document actions.
- Distilled complex technical information into easily digestible instructions for end-users.
Education
BTEC - IT
Winstanley College
Wigan 09.2020 - 07.2022
A-Levels - Psychology
Winstanley College
Wigan 09.2020 - 07.2022
A-Levels - Theatre studies
Winstanley College
Wigan 09.2020 - 07.2022
Skills
- Hardware troubleshooting
- IT support experience
- Helpdesk ticketing familiarity
- Customer service aptitude
- Efficient time management
- Active listening
- Teaching technical concepts
- Positive client interaction
- Discretion with confidential information
- Proactive self-learning attitude
- Attention to cybersecurity protocols
- Patience with end users
- Adaptable to technology changes
References
References available upon request.
Timeline
IT technician
brothers of charity
08.2022 - Current
BTEC - IT
Winstanley College
09.2020 - 07.2022
A-Levels - Psychology
Winstanley College
09.2020 - 07.2022
A-Levels - Theatre studies
Winstanley College
09.2020 - 07.2022
Similar Profiles
SHILNA MATHEWSHILNA MATHEW
Support Worker at Brothers of CharitySupport Worker at Brothers of Charity
Erin O'ReganErin O'Regan
Residential Care Assistant at Brothers of CharityResidential Care Assistant at Brothers of Charity
Dolapo OludakpoDolapo Oludakpo
Healthcare Assistant at Brothers of CharityHealthcare Assistant at Brothers of Charity