Ben Pounder
Madrid,,España
Summary
Motivated by a strong ambition to work in diplomacy, with a particular interest in how communication and relationships shape international outcomes. With upcoming studies in International Relations and Diplomacy at Schiller University in Madrid, I am developing the skills needed to engage effectively across cultures and navigate complex global challenges. Available to begin work in Madrid immediately, I am well positioned to balance professional responsibilities alongside my studies.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Screwfix
Yeovil
2025.11 - Current
- Delivered consistently high levels of customer service, ensuring quick resolution and customer satisfaction
- Resolved customer issues related to orders, deliveries, and returns through effective problem-solving and communication
- Successfully upsold relevant products and processed orders accurately, contributing to overall sales performance
Recruitment consultant
Vivid Resourcing
London
2024.07 - 2025.10
- Built and sustained strong stakeholder relationships, fostering trust and long-term collaboration
- Developed networks through strategic outreach, demonstrating initiative and effective communication
- Turned initial contacts into meaningful engagements through consistent follow up, active listening, and clear communication
- Assessed needs and aligned priorities, applying sound judgement and analytical thinking
- Negotiated between parties to reach balanced outcomes and manage expectations
- Performed effectively in high-pressure environments, maintaining professionalism, adaptability, and resilience
- Top-billing Recruitment Consultant within cohort
Lifeguard
Freshwater Beach and Holiday Park
Bridport
2021.06 - 2024.05
- Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security
- Performed successful pool rescues, remaining calm and effective under pressure
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm
- Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services
Marketing, Sales and Business Development Intern
Jason Floyd Golf Academy
Sotogrande, SPAIN
2022.08 - 2023.08
- Coordinated events and external engagements, supporting organisational representation and public-facing activities
- Produced clear communication materials to convey key messages effectively to different audiences
- Conducted research and analysis on target groups to inform tailored outreach and engagement strategies
- Led virtual and in-person meetings, building relationships and representing the organisation in professional settings
- Converted prospective clients into active partnerships, contributing to revenue growth and sustained engagement
- Managed client relationships, fostering trust, ongoing cooperation, and strong stakeholder engagement
- Supported the launch of a new division, contributing to strategic planning and organisational growth
Customer service representative
Screwfix
Yeovil
2019.01 - 2020.06
- Delivered consistently high levels of customer service, ensuring quick resolution and customer satisfaction
- Resolved customer issues related to orders, deliveries, and returns through effective problem-solving and communication
- Successfully upsold relevant products and processed orders accurately, contributing to overall sales performance
- Promoted to Colleague-to-Colleague Trainer, responsible for onboarding and training new team members on call handling techniques and best practices
Education
Master of Arts - International Relations and Diplomacy
Schiller International University
Madrid 2026.09 -
Bachelor Of Science - Sport Management
University of Bath
Bath 2020.09 - 2024.06
Higher National Diploma - Sports Business
Yeovil College
Yeovil 2018.09 - 2020.06
GCSE -
Preston Secondary School
Yeovil 2013.09 - 2018.06
Skills
- Strong communication and interpersonal skills
- Analytical thinking and problem solving
- Relationship building and stakeholder engagement
- Negotiation and influencing skills
- Adaptability and ability to perform under pressure
- Initiative and results-driven mindset
Websites
Certification
National Pool Lifeguard Qualification
Languages
English (native speaker)
Native
Spanish
Elementary
IT
Microsoft Services
Affiliations
- Global Affairs
- Travelling
- Languages
- Sports
- Football
- Aviation
- Mens Fashion
Timeline
Master of Arts - International Relations and Diplomacy
Schiller International University
2026.09 -
Customer service representative
Screwfix
2025.11 - Current
Recruitment consultant
Vivid Resourcing
2024.07 - 2025.10
Marketing, Sales and Business Development Intern
Jason Floyd Golf Academy
2022.08 - 2023.08
Lifeguard
Freshwater Beach and Holiday Park
2021.06 - 2024.05
Bachelor Of Science - Sport Management
University of Bath
2020.09 - 2024.06
Customer service representative
Screwfix
2019.01 - 2020.06
Higher National Diploma - Sports Business
Yeovil College
2018.09 - 2020.06
GCSE -
Preston Secondary School
2013.09 - 2018.06