Summary
Overview
Work History
Education
Skills
Timeline
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Ben Peace

BURTON-ON-TRENT,Staffordshire

Summary

Highly skilled professional with a strong background in supply chain management, operational support, and compliance checks. Demonstrates excellent communication skills and is an outstanding team player. Proven track record in cost reduction and efficiency improvements, coupled with a commitment to delivering exceptional customer service. Strong IT capabilities enhance overall performance and support career goals of driving operational excellence within dynamic environments.


Offering strong leadership and problem-solving skills with background in team management and project coordination. Improving operational efficiency, and fostering positive team environments. Ready to use and develop skills in strategic planning, communication.


Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.


Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Operations Manager

Morrisons
Burton-on-Trent, Staffordshire
01.2018 - Current
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Led teams to achieve business objectives on time and within the guide set.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Achieved increased customer satisfaction by effective staff training.
  • Trained staff to enhance productivity, efficiency, and overall team performance.
  • Managed daily supermarket operations, ensuring smooth running of all departments.
  • Ensured strict adherence to health and safety regulations for a safe shopping environment.
  • Created enticing merchandising displays to boost product visibility and sales.
  • Fostered a strong team spirit amongst staff members through effective leadership.
  • Maintained high standards of store presentation with regular cleaning schedules.
  • Worked closely with marketing department for successful promotional campaigns.
  • Handled financial tasks including cash handling, banking, and budget control to maintain profitability.
  • Oversaw stock control processes, minimising waste whilst maximising availability.
  • Conducted regular audits for compliance with legal requirements and industry standards.
  • Dealt promptly with customer queries or complaints ensuring satisfaction always.
  • Led regular meetings with staff members, improving communication across all levels of the organisation.
  • Directed teams to clean shop floors, shelves and products to maintain hygiene standards.
  • Implemented marketing promotions to attract new customers and increase traffic.
  • Trained staff to meet sales objectives and provide outstanding customer service.
  • Prepared staff work schedules to guarantee optimal coverage during peak shopping periods.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.

Home and Leisure Manager

Morrisons
Swadlincote, Derbyshire
03.2010 - 01.2018
  • Managed team dynamics by implementing conflict resolution strategies.
  • Developed accurate sales forecasts for improved strategic planning.
  • Facilitated staff training, resulting in better customer service.
  • Scheduled staff rosters for optimal coverage during busy periods.
  • Managed stock control with precise inventory checks.
  • Conducted interviews for potential new hires to meet staffing needs.
  • Ensured cleanliness and hygiene standards, promoting a welcoming shopping environment.
  • Coordinated promotional displays, increasing product visibility.
  • Implemented loss prevention strategies, reducing instances of theft.
  • Collaborated with management to devise sales goals and strategies.
  • Implemented company policies consistently across the supermarket floor.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Boosted department efficiency by streamlining operational processes.

Home and Leisure Supervisor

Morrisons
Burton-on-Trent, Staffordshire
05.2008 - 03.2010
  • Improved team efficiency by implementing new scheduling practices.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Ensured smooth operations with regular maintenance checks.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Managed daily operations to increase productivity.
  • Organised team resources, resulted in improved project timelines.
  • Led team meetings, ensured clear communication amongst all members.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.

Pet shop assistant

Aquatic and Pet Warehouse
Swadlincote, Derbyshire
03.2007 - 05.2008
  • Ensured customer satisfaction by providing excellent pet care advice.
  • Maintained clean and safe animal enclosures for optimal pet health.
  • Managed inventory, ensuring sufficient stock levels at all times.
  • Assisted customers with pet selection to better suit their lifestyle.
  • Organised promotional events, enhancing store visibility in the community.
  • Handled daily cash transactions smoothly for efficient customer service.
  • Monitored and ordered supplies effectively to prevent stock shortages.
  • Handled customer queries efficiently resulting in enhanced satisfaction levels.
  • Supported all aspects of shop activities including animal care, payment processing and customer service.
  • Ensured shelves were consistently stocked with appropriate products and visual merchandising strategies were executed to maximum effect.
  • Built lasting relationships with customers by offering quality products and services.

Education

GCSEs -

Granville Academy
Swadlincote, Derbyshire
09.2002 - 07.2008

Skills

  • Excellent Communication skills
  • Excellent team player
  • Compliance checks
  • Cost reduction and efficiency
  • Supply chain management
  • Operational support
  • Outstanding customer service
  • Strong IT

Timeline

Operations Manager

Morrisons
01.2018 - Current

Home and Leisure Manager

Morrisons
03.2010 - 01.2018

Home and Leisure Supervisor

Morrisons
05.2008 - 03.2010

Pet shop assistant

Aquatic and Pet Warehouse
03.2007 - 05.2008

GCSEs -

Granville Academy
09.2002 - 07.2008

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Ben Peace