Ben Payne

• Improved existing controls and processes within Compliance Governance providing useful insight and exceptional service.
• Trend and Risk Analysis of key risk indicators across the business in line with Consumer Duty.
• Proved successful working within tight deadlines within a fast-paced environment.

Core tasks accomplished on a regular basis include KRI reporting, trend analysis of over 400 data items on a monthly basis, and producing presentation reports designed to provide insight and aid decision making for various management levels ranging from Senior Management to Board of Directors. In addition, working closely with Compliance Advise, Policy, Financial Crime and Risk Management to aid in identifying Conduct, Regulatory and Financial Crime risks. Other key accomplishments include; the creation, development and implementation of a new methodology in relation the execution of the annual Compliance Risk Assessment and resulting Compliance Assurance Plan for the year, and exploring and implementing new technologies to the business including social media listening to identify potential risks based on customers shared experiences.

• Providing oversight on all select business areas with a primary focus on providing a fair customer journey
• Check The Checker (CTC), Customer Journeys & Snapshot reviews.
• Delivering regular feedback and remedial actions where appropriate.
• Taking a risk-based testing approaches across all work streams.
• Performed Anti-Money Laundering duties including Payment Screening and KYC reviews, providing ongoing monitoring of any customer suspected to of potential risk to the business and escalation to the designated AMLRO.

• Change control
• Systems development, testing and production of mailing files for customer correspondence.
• Successfully co-managed and assisted in migrations and upgrades over a 6 year period, achieving both regulatory and business deadlines.
• Co-lead modernisation of correspondence systems to allow for online customer contact for first time in companies history as part of business wide project.