Ben Ounich
West Drayton,Hillingdon
Summary
Enthusiastic hard working individual with a wide range of knowledge of the automotive industry and day to day running of a prestige car dealership and service centre. Solid team player to ensure deadlines are achieved while still maintaining customer satisfaction to ensure company growth. Works well under pressure using decision making skills to resolve problems that are faced. Strong work ethic who is willing to take on added responsibilities to meet team goals. Confident driver with a full UK licence
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
General Assistant
Apex Prestige
Luton
05.2022 - Current
- Booked appointments and managed vehicle drop-off pick-up.
- Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
- Generated new leads and opportunities to maximise revenue.
- Carried out vehicle checks and organized repairs where necessary
- Washed and polished sales vehicles to a high standard prior to viewings or handover
- Offered flexible working hours to benefit the business
- Prepared vehicles to high-quality standards for excellent customer satisfaction
- Drove cars safely and legally between storage, pick-up and collection locations
- Helped to set up showrooms and displays to wow visitors.
- Engaged with customers to keep them up to date on vehicle progression
Service/parts advisor
GVE London
Uxbridge, Hillingdon
12.2019 - 05.2022
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Registered customer information on database to maintain accurate records.
- Collaborated with service technicians to order parts for customers.
- Oversaw workflow and schedule of service centre to ensure a process.
- Calculated costs, processed payments and provided receipts.
- Greeted and dealt with customers visiting the dealership maintaining positive customer relationships to ensure repeat business.
- Supported the sales teams with well-coordinated vehicle preparation work to ensure deadline is met
- Updated managers and sales executives daily with progression and estimated completion time of vehicle repairs
- Coordinated logistics when a vehicle needed collecting or delivering
- Handled high-volume parts, servicing and repair enquiries.
- Negotiated fair prices on new and used parts for enhanced profit potential.
- Completed vehicle inspections upon arrival and delivery to ensure the vehicle is to the highest standard
- Assessed daily schedule and requirements and used team meetings to update team members with progression to achieve the deadline necessary
- Covered weekend shifts to optimise service levels.
Apprentice Mechanic
Love green garage
Iver, Buckinghamshire
09.2017 - 09.2019
- Observed senior mechanics completing major repairs.
- Took advantage of opportunities to learn new systems and repair procedures.
- Attended company vehicle training on a regular basis to improve my knowledge
- Used mechanic's tools and shop equipment with safety and accuracy.
- Repaired brakes and changed fluids to deliver safe vehicles.
- Carried out scheduled and routine maintenance on customers vehicles
- Documented work logs and repairs to maintain accurate records.
- Completed checklists on vehicles to comply with company policy
- Used automated testing methods to carefully diagnose vehicle faults.
- Inspected vehicles and reported any issues back to service to make sure customer is aware
- Maintained workspace, cleaning tools and equipments after use.
- Answered and dealt with customers when needed, helping with bookings and enquiries.
Education
Certificate of Higher Education - Business admin
Uxbridge College
Uxbridge 12.2019 - 06.2022
NVQ Level 1 - Vehicle maintenance and repair
Bosch training centre
Uxbridge, Hillingdon 09.2017 - 06.2019
GCSEs -
The Westgate School
Slough 04.2001 -
Timeline
General Assistant
Apex Prestige
05.2022 - Current
Service/parts advisor
GVE London
12.2019 - 05.2022
Certificate of Higher Education - Business admin
Uxbridge College
12.2019 - 06.2022
Apprentice Mechanic
Love green garage
09.2017 - 09.2019
NVQ Level 1 - Vehicle maintenance and repair
Bosch training centre
09.2017 - 06.2019
GCSEs -
The Westgate School
04.2001 -
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