Ben Ndahi
Middleton,Manchester
Summary
Currently studying towards ESG certification with financial Regulations Certification. 5 years experience in banking and finance operations with practical knowledge on how ESG influences CSR and decision making and strategy. Strong work ethic and a skilled communicator.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Care Assistant
Persona Care and Support
Bury
11.2024 - Current
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Assisted with medicine and stock counting, ordering and replenishing.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Kept patient environments clean and neat following optimum hygiene standards.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Adopted practices that ensure clean and safe energy usage with a broader goal to achieving ESG goals of the organisation
- Ensured clinical wastes are disposed in an environmentally friendly way.
- Supported on average 10 to 15 clients daily and supporting them to live their best lives.
Customer Service/Sales Manager
United Bank for Africa PLC
09.2022 - 07.2024
- Created professional and data driven sales presentations to creatively communicate product quality and market comparisons.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Carried out research on environmental impact of our services on our immediate community
- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- As head, I ensure old and worn out devices were classified, processed and disposed appropriately in line with CSR and ESG goals of the organisation.
Operations and Customer Service Manager
United Bank For Africa PLC
03.2019 - 08.2022
- Supervised and spearheaded the customer service team by providing purpose driven leadership.
- Ensured customer service operations are carried out based on the SLA framework.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Developed retail team for improved performance and productivity.
- Increased customer satisfaction by implementing efficient retail operational strategies like random call backs to gauge service levels and get feedbacks.
- Reduce KYC audit exceptions by up to 40% by ensuring through targeted approach to filing and record keeping.
Customer service Administrator
United Bank For Africa PLC
08.2018 - 03.2019
- Utilized phone calls, online chats, and emails to evaluate customer requirements and provide effective solutions.
- Maintained up-to-date records of customer correspondence, complaints and feedback through appropriate filing.
- Attended meetings with managers to obtain knowledge on products to sell and promotions to push.
- Persuaded hesitant customers through effective argumentation and product comparison, increasing conversion rates.
- Maintained updated records in CRM system, supporting account management and communication.
- Reduced KYC defaults from account opening requests by up to 20% by ensuring accurate record keeping.
- Successfully identified upselling and cross-selling opportunities through research and client feedback.
- Leveraged CRM data to send targeted emails designed to increase sales.
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Informed leads and customers on current promotions to increase sales.
- Participated in industry events and conferences to expand network and stay abreast of market developments.
Education
Bachelor of Science - Electrical and Electronic Engineering
University
Skills
Communication
KYC Knowledge
Customer Service
SLA Knowledge
ESG analysis and research
Banking and Finance Operations
Languages
English
Affiliations
- Watching documentaries and Industry related shows, Reading autobiographies, Football Fan
Custom
Personal Information
Certification
Chartered Financial Analyst Level 1 - In Progress
Timeline
Care Assistant
Persona Care and Support
11.2024 - Current
Customer Service/Sales Manager
United Bank for Africa PLC
09.2022 - 07.2024
Operations and Customer Service Manager
United Bank For Africa PLC
03.2019 - 08.2022
Customer service Administrator
United Bank For Africa PLC
08.2018 - 03.2019
Bachelor of Science - Electrical and Electronic Engineering
University
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