BEN MINDRILA

Strategy & Digital Transformation

• Advise fintech and proptech companies on product strategy and digital transformation initiatives
• Developed product roadmaps and go-to-market strategies for digital payment solutions
• Led operational efficiency initiatives resulting in 25% cost reduction across client portfolios
• Created strategic frameworks for product development and feature prioritisation

Process Optimisation & Analytics

• Designed analytics frameworks to track key business metrics and product performance
• Implemented process improvements reducing operational bottlenecks by 30%
• Developed stakeholder management strategies for complex digital transformation projects
• Created business cases and ROI analysis for new product initiatives

Regulatory Compliance & Risk Management

• Advised on regulatory requirements for financial products (FCA, PSD2, GDPR)
• Developed compliance frameworks for payment processing and transaction monitoring
• Established governance structures for product development in regulated environments

Product Strategy & Development

• Led product strategy and development for property management platform serving 200+ users
• Increased user engagement by 40% through implementation of user-centric features
• Developed and executed product roadmap aligned with business objectives
• Managed stakeholder relationships across business, operations, and technology teams

Process Improvement & Analytics

• Established product metrics framework improving decision-making efficiency by 35%
• Led implementation of automated workflows reducing manual processes by 50%
• Created analytics dashboards tracking KPIs
• Conducted user research and market analysis to inform product strategy

Team Leadership & Stakeholder Management

• Led cross-functional team of 15 members across product, operations, and support
• Managed relationships with external partners and service providers
• Implemented agile methodologies improving team productivity by 25%
• Developed communication frameworks for stakeholder engagement

Digital Transformation & Sales Innovation

• Created data-driven property matching algorithm based on client preferences and market trends, achieving 95% client satisfaction rate
• Built and analysed database of 200+ active clients to identify market opportunities and optimise property recommendations
• Exceeded sales targets by 130%, generating £3.2M in revenue through successful property transactions

Product Development & Customer Experience

• Implemented customer journey mapping to identify pain points in the property search process
• Launched digital feedback system capturing client preferences and property viewing insights
• Created automated property alerts system increasing client engagement by 40%
• Developed comprehensive market analysis dashboard integrating property data, client feedback, and competitor insights

Analytics & Performance Optimisation

• Established KPI framework measuring both sales metrics and digital engagement
• Reduced property time-to-market by 25% through streamlined digital listing process
• Improved viewing-to-offer conversion rate by 30% through data-informed property positioning
• Created weekly performance reports tracking sales pipeline, customer engagement, and market trends