Ben McTavish
Glasgow,Scotland
Summary
Experienced Duty Manager with exceptional leadership skills and knack for problem-solving. Enhanced team productivity and customer satisfaction through strategic planning and proactive management. Successfully improved operational efficiency and fostered positive work environment, leading to higher staff morale and customer retention.
Seasoned professional with focus on managing daily operations and enhancing customer satisfaction. Capable of streamlining processes, leading teams, and ensuring high standards of service. Skilled in conflict resolution and inventory management, ensuring smooth and efficient operations.
Offering strong interpersonal and leadership skills, with background in customer service and team coordination. Knowledgeable about managing daily operations, resolving conflicts, and ensuring customer satisfaction. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.
Adaptable and driven individual with strong leadership and problem-solving skills, paired with effective communication and team-building abilities. Demonstrates proficiency in managing operations and ensuring customer satisfaction. Ready to contribute to success and smooth running of [Desired Position] role.
Overview
4
4
years of professional experience
Work history
Duty manager
Iceland Store
Stirling
08.2023 - Current
- Implemented promotional initiatives for increased footfall during off-peak hours.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Ensured customer satisfaction with prompt problem resolution.
- Handled cash transactions accurately for financial integrity.
- Delivered excellent customer service through effective communication skills.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Managed front-of-house operations to maintain a high level of service.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Coordinated staff schedules to maximise productivity.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
Customer sales assistant
Iceland
Stirling
03.2023 - Current
- Processed transactions, ensuring accuracy at all times.
- Prioritised tasks effectively in fast-paced retail settings.
- Built relationships with customers through friendly interaction and assistance.
- Enhanced customer engagement by offering product knowledge and advice.
- Balanced till at end of day, maintaining accurate records.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Coordinated with team members for smooth shift transitions.
- Kept up-to-date with store promotions to provide accurate information to customers.
Labourer
Athena Fireplaces
Stirling
06.2021 - 08.2022
- Carried out minor repairs when necessary, reducing downtime due to equipment malfunctions.
- Followed all safety procedures for accident-free working conditions.
- Showed punctuality and reliability, never missed a day of work.
- Followed instructions with strict attention to detail to perform assigned tasks under minimal supervision.
- Carried out activities in line with work schedule.
- Complied with health and safety regulations during operation of equipment.
Education
NVQ Level 5 -
St Maurice’s High
Cumbernauld, North LanarkshireA-Levels -
St Maurice’s High
Cumbernauld, North LanarkshireStirling University
StirlingAffiliations
- Coaching football team
Timeline
Duty manager
Iceland Store
08.2023 - Current
Customer sales assistant
Iceland
03.2023 - Current
Labourer
Athena Fireplaces
06.2021 - 08.2022
NVQ Level 5 -
St Maurice’s High
A-Levels -
St Maurice’s High
Stirling University