Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Interests
Timeline
Generic

Ben McMillan

Lingfield

Summary

Seasoned Business Analyst and Project Manager with expertise in regulatory reporting and process improvement methodologies such as TQM, Lean, and Agile. PRINCE2 certified, with a solid foundation in stock lending and collateral management from back and middle office operations. Demonstrates strong leadership in managing diverse teams and delivering effective solutions to complex challenges.

Overview

39
39
years of professional experience

Work History

Operations Project Management AVP

Mizuho Financial Group
12.2016 - 06.2026
  • Streamlined process by introducing AI and robotics efficiencies, improving email management and distribution timeliness, and creating data-driven pricing to support sales management.
  • Improved delivery speed to enhance operational efficiency through collaboration with I.T. PMO on small fixes under £100k.
  • Improved regulatory readiness through accurate processing of MiFID 2 TR submissions by processing MiFID 2 TR submissions in 2018.

Operational Change UKDCDOT

UBS Regulatory Change
London
11.2014 - 06.2016
  • Strengthened reporting scalability by creating functional matrix in TOM and BRD.
  • Enhanced reporting accuracy by pinpointing correct locations of reportable data.
  • Reduced control gaps by training service lines globally on reporting process.
  • Accelerated IB reporting scoping by securing legal and group tax approvals.

SBL MO BA FATCA Withholding

UBS Regulatory Change
11.2013 - 11.2014
  • Minimised ring fencing delivery risk by identifying process flaws during rehearsals.
  • Facilitated quicker ring fencing decisions using insights from coordinated rehearsals.
  • Enhanced impact analysis through dress rehearsals, identifying risks early.

AVP / Manager Collateral Management

Bank Of America
07.2011 - 06.2012
  • Reduced exposure gaps by optimising assets for tri-party and bilateral requirements.
  • Optimised service delivery from tri-party providers through bi-weekly reviews and targeted support to repo desk, leading to increased reliability.
  • Enhanced collateral oversight for analysts by providing clear daily direction, resulting in improved accuracy and compliance.

On-Boarding Manager

JPMorgan Securities
07.2010 - 02.2011
  • Managed JPMorgan onboarding process for non-cash collateral clients’ stock loan escrow and tri-party repo programs, ensuring seamless integration and compliance.
  • Coordinated onboarding lifecycle communication to align clients with internal governance and improve client experience.
  • Facilitated stakeholder management across sales heads, relationship managers, legal risk, and operations to enhance collaboration and streamline onboarding.

AVP Manager Stock Lending & Collateral Operations

Deutsche Bank
03.2007 - 12.2009
  • Managed matrix team across Birmingham, London, and Mumbai, ensuring alignment and collaboration among 25 FTE.
  • Identified technical skill gaps and prioritised training initiatives to address shortfalls effectively.
  • Established appraisal cycles and defined targets alongside personal development plans to enhance individual performance.

European Compensation & Incentive Manager

American Express Europe Ltd.
06.1990 - 07.2002
  • Enhanced incentive governance by managing end-to-end payment approvals and maintaining comprehensive records.
  • Strengthened annual incentive outcomes through coordination of approvals with regional and global leaders.
  • Enabled timely incentive payments by facilitating leadership sign-off alignment across regions.

Credit Controller

Dawalli International Import Exports (Nigeria)
07.1987 - 06.1990

Education

Cert in Mgt. (Foundation MBA) - Management

Institute of Management
Brighton
06-1998

GCE O’Level - Law, Economics, Mathematics, HBH

Thanet Technical College
06-1986

GCE O’Level - English Language

06-1984

GCE O’Level - Art

06-1983

CSE - English Language, English Literature, History, Mathematics, Physics

06-1983

Herne Bay Secondary School

Skills

  • Project management
  • Regulatory compliance
  • Process improvement
  • Data analysis
  • Stakeholder management
  • Risk assessment techniques
  • Change management
  • Agile methodologies
  • Strategic planning
  • Technical documentation skills
  • Problem-solving abilities
  • Critical thinking skills
  • Teamwork and collaboration

Accomplishments

Management of operational efficiency improvement projects using Robotics and AI development. From requirements capture through to deployment and post release impact measurement., Analysis of Stock Loan Middle Office processes and personnel location globally. Working collaboratively with my international counterparts developed a TOM to increase efficiency and centralise functions in an off-shore locations., Built robust and auditable reporting stream to address the regulatory requirements of the IB business within a large retail bank in terms of UK FATCA / CDOT.

Custom

  • Mizuho Financial Group, Operations Project Management AVP, 2016-12-01, 2026-06-30, Management of and deployment of all 'Small Fixes' >£100k, Introduction of AI and Robotics centric efficiencies, MiFID 2 TR and submission processing 2018, Development of reporting capabilities using KAISEN reporting 3rd party, Data integrity SME for customer related data management projects
  • UBS Regulatory Change, Operational Change UKDCDOT, 2014-11-01, 2016-06-30, Creation of scoping document for IB Reporting with legal and Group Tax approval., Liaison with multiple/matrix sub ledger system owners and users to understand and identify location of valid reportable data., Development of a TOM, BRD and liaison with IT to create a functional matrix to support current and future reporting requirements., Training of service line / operations (Globally) in the reporting process and controls.
  • UBS Regulatory Change, SBL MO BA FATCA Withholding, 2013-11-01, 2014-11-30, Planning and execution of 'dress rehearsals' to enable impact analysis and locate risk and process flaws. (Ring Fencing Project), Developed strategy to facilitate segregation of bank entities as per regulatory requirements for SBL business. (Ring Fencing Project), Complete front to back mapping of current state counterparty static to present complexity and dependencies. (Ring Fencing Project), Educating desk on revised booking coding to ensure adherence to correct entity flow. (Ring Fencing Project), Introduced method to service complex internal booking flows with minimal impact to font office and legacy account structures. (FATCA Withholding), Implementation /release of FATCA regulation compliant solutions to SBL business model. (FATCA Withholding)
  • Bank Of America, Asset Optimisation Group: AVP / Manager Collateral Management, 2011-07-01, 2012-06-30, Manager of three Collateral Management Analysts., Optimisation of Assets to cover Tri-Party and Bilateral exposure requirements., Managing relationships with Tri-Party providers through bi-weekly service reviews, Repo Desk to facilitate daily nuances to trading.
  • JPMorgan Securities, Collateral Management: On-Boarding Manager, 2010-07-01, 2011-02-28, Managing the On-boarding process for JPMorgan’s non-cash collateral clients’ for both Stock Loan Escrow & Tri-Party Repo program., Ensuring relationship maintained with all internal & external clients throughout the On-boarding lifecycle; Sales Heads, Relationship Managers, Legal, Risk & Operations.
  • Deutsche Bank, AVP Manager Stock Lending & Collateral Operations, 2007-03-01, 2009-12-31, Management of a matrix team set up across three locations; Birmingham, London and Mumbai. Total FTE 25. My role included appraisals, target setting, personal development and technical skill gap assessment., LEAN project manager for Middle Office – Creation of a TOM to support future state London 'foot-print' budget targets., Chaired workshops to support change management strategies and planning to attain TOM in required timescales.
  • Contractor Positions Held At, Deutsche Bank, Supervisor Stock Loan TSUP / Settlements, 2007-03-01, 2007-08-31, Merrill Lynch, Stock Loan Trade Support, 2006-09-01, 2007-03-31, Deutsche Bank, Supervisor Stock Loan Settlements, 2005-10-01, 2006-07-31, JPMorgan, Treasury Analyst Futures & Options, 2004-10-01, 2005-10-31, Deutsche Bank, Stock Loan Settlements, 2004-05-01, 2004-10-31, JPMorgan, International Settlements, 2003-10-01, 2004-04-30, International Investments, General Manager (Family Business), 2002-07-01, 2003-10-31
  • American Express Europe Ltd., European Compensation & Incentive Manager, 1990-06-01, 2002-07-31, Liaison with Regional and Global leadership teams to create, manage, and execute annual incentive payments and approvals., Fraud Relationship Manager – American Express Risk Division, Analysis of fraud reporting, working with the Police and customer fraud teams to reduce exposure and promote awareness of trends., Continuous Process Improvement Project Leader – American Express Consumer Financial Services Group, Analysis of end to end process flows to identify improvement opportunities and synergies to enable to merges to reduce operational overheads., Credit Supervisor - American Express Consumer Financial Services Group
  • Dawalli International Import Exports (Nigeria), Credit Controller, 1987-07-01, 1990-06-30

Interests

  • Member of the Western Front Association - Amateur Military Historian
  • Unpublished author of children's books

Timeline

Operations Project Management AVP

Mizuho Financial Group
12.2016 - 06.2026

Operational Change UKDCDOT

UBS Regulatory Change
11.2014 - 06.2016

SBL MO BA FATCA Withholding

UBS Regulatory Change
11.2013 - 11.2014

AVP / Manager Collateral Management

Bank Of America
07.2011 - 06.2012

On-Boarding Manager

JPMorgan Securities
07.2010 - 02.2011

AVP Manager Stock Lending & Collateral Operations

Deutsche Bank
03.2007 - 12.2009

European Compensation & Incentive Manager

American Express Europe Ltd.
06.1990 - 07.2002

Credit Controller

Dawalli International Import Exports (Nigeria)
07.1987 - 06.1990

Cert in Mgt. (Foundation MBA) - Management

Institute of Management

GCE O’Level - Law, Economics, Mathematics, HBH

Thanet Technical College

GCE O’Level - English Language

GCE O’Level - Art

CSE - English Language, English Literature, History, Mathematics, Physics

Herne Bay Secondary School
Ben McMillan