Ben Marc Wingrove
Maldon,Essex
Summary
Results-driven Operations and Account Manager with extensive experience in the transport and logistics industry. Expertise in overseeing freight operations, customs compliance, and account management for high-profile clients. Adept at optimizing processes, negotiating vendor pricing, and delivering exceptional customer service. Proven ability to collaborate with sales teams to secure competitive pricing and ensure seamless logistics solutions. Seeking a dynamic role in Operations Management or Account Management within the transport and logistics sector.
Overview
13
13
years of professional experience
Work history
Export Operator
ShipCo Transport
Basildon, Essex
05.2025 - Current
- Coordinated bookings with shipping lines for four-week schedules across multiple trade lanes.
- Facilitated weekly loadings by liaising with warehouses and arranging merchant haulage.
- Developed load plans utilizing cargo planner, accounting for maximum CBM and weight alongside special requirements.
- Met crucial deadlines for VGM, Customs, BL instructions, and gate in procedures.
- Completed HBLs and customs clearances for individual consignments, securing EUR1/COO documentation when necessary.
- Distributed draft and final pre-alerts to overseas agents to ensure seamless communication.
- Finalized invoicing and settlements based on shipment terms, quotations, and rate agreements.
- Closed files accurately, ensuring all shipments were fully invoiced and expenses accounted for.
Ocean & Air Manager
Intergroup Global Forwarding & BRIT Customs
10.2023 - 01.2025
- Managed and supervised ocean and air freight operations, ensuring compliance with international regulations.
- Built and maintained strong client relationships, acting as the primary point of contact to address inquiries and concerns.
- Assisted the sales team in pricing negotiations by obtaining competitive vendor quotations and ensuring validity and space for shipments.
- Handled high-profile clients, ensuring top-tier service, efficient problem resolution, and consistent customer satisfaction.
- Negotiated rates and contracts with carriers to secure optimal service and pricing.
- Systems used: Cargowise for accounting and shipment logging.
AEO-C Manager
Intergroup Global Forwarding & BRIT Customs
10.2023 - 01.2025
- Spearheaded the process of obtaining ISO1995 & AEO-C licensing, ensuring compliance and regulatory success.
- Created and implemented company policies to meet compliance requirements.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
Ocean & Air Supervisor
Aprile UK
08.2020 - 10.2023
- Managed end-to-end import/export shipments via ocean and air freight.
- Handled pricing and quotations for the sales team, ensuring accuracy and competitive rates.
- Oversaw account management for high-profile clients, guaranteeing top-tier service and timely shipments.
- Approved and created MBL/HBLs while ensuring compliance with international regulations.
- Trained new staff in shipping processes, internal systems, and compliance requirements.
- Negotiated and secured bookings with shipping lines.
- Used L-Shipping for shipment tracking and financial reporting.
Operations Clerk
Simarco International Logistics
01.2019 - 08.2020
- Coordinated international FCL/LCL imports with global agents.
- Assisted in quoting and obtaining shipping rates for clients.
- Managed shipments for key clients, including Hard Rock Cafe.
- Used CNS/Destin8 for customs clearances and port logistics.
Operations Clerk
J F Hillebrand
01.2017 - 02.2018
- Managed import operations for alcohol shipments for UK supermarkets.
- Provided pricing support to the sales team and liaised with supply chain clients.
- Monitored shipment progress and provided updates to stakeholders.
Various roles
Various
01.2013 - 12.2016
- Various roles between 2013 - 2016 in administration, logistics, and coaching.
Education
Completed coursework towards GCSE Level -
Garden International School
Skills
- Operations Management
- Account Management
- Sales Support & Pricing
- Freight Forwarding
- Customer Service
- Compliance & Licensing
- Training & Development
- Cargowise
- L-Shipping
- Transmodal
- CNS/Destin8
- Verbal and written communication
- Goal setting
- Revenue management
- Clear communication
- Employee onboarding
- Customer service
- Inventory management
Timeline
Export Operator
ShipCo Transport
05.2025 - Current
Ocean & Air Manager
Intergroup Global Forwarding & BRIT Customs
10.2023 - 01.2025
AEO-C Manager
Intergroup Global Forwarding & BRIT Customs
10.2023 - 01.2025
Ocean & Air Supervisor
Aprile UK
08.2020 - 10.2023
Operations Clerk
Simarco International Logistics
01.2019 - 08.2020
Operations Clerk
J F Hillebrand
01.2017 - 02.2018
Various roles
Various
01.2013 - 12.2016
Completed coursework towards GCSE Level -
Garden International School
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