BEN MALIQI
London
Summary
Business and Accounting graduate with a strong academic foundation in financial and management accounting, taxation, and data analysis. Experienced in customer service, team leadership, and commercial operations through roles at Enterprise Rent-A-Car and Paddy Power. Developed skills in sales, customer relationship management, business development, and operational management while working in fast-paced, target-driven environments. Strong communicator with excellent problem-solving, analytical, and cash-handling abilities, seeking to apply commercial and financial expertise within a finance, accounting, or business-focused role
Overview
7
7
years of professional experience
1
1
Certification
Work history
Graduate Management Role
Enterprise Mobility
London
02.2026 - Current
- Develop commercial awareness through sales, customer relationship management, and business development activities.
- Work closely with management to monitor key performance indicators and contribute to branch growth objectives.
- Support daily branch operations, ensuring excellent customer service and operational efficiency.
- Handle customer enquiries and complaints professionally, maintaining high levels of customer satisfaction.
- Assist with fleet management, vehicle logistics, and utilisation planning to maximise branch performance.
Customer Service Team Leader
Paddy Power
London
09.2022 - 01.2026
- Led team operations during peak periods, coordinating staff to deliver efficient service.
- Resolved customer account queries and disputes, achieving high customer satisfaction and ensuring regulatory compliance.
- Supported training and mentoring of new team members, enhancing team capability.
- Supported training and mentoring of new team members
Customer Service Assistant
Matalan
London
09.2019 - 05.2022
Education
BSc (Hons) - Business and Accounting
University of Hertfordshire
1 2021 - 1 2024
Skills
Accounting & Finance: Financial Reporting, Budgeting, Forecasting, VAT Compliance, Financial Analysis, Cash Management
Business & Operations: Customer Relationship Management, Sales & Business Development, Operational Management, KPI Monitoring, Stakeholder Engagement
Technical: Excel, Power BI, Sage, QuickBooks, Xero
Professional: Communication, Leadership, Problem Solving, Teamwork, Adaptability, Time Management
Certification
- Introduction to Financial Planning & Wealth Management – Coursera
- Gained understanding of personal and corporate financial planning, investment principles, risk management, and long-term wealth strategies.
- Relationship Management – Coursera
- Developed skills in client relationship building, communication strategies, stakeholder engagement, and professional service delivery.
LANGUAGES & INTERESTS
Languages : English & Albanian fluent
Interests: Football, gym, big supporter of activities that improve mental health
Timeline
Graduate Management Role
Enterprise Mobility
02.2026 - Current
Customer Service Team Leader
Paddy Power
09.2022 - 01.2026
Customer Service Assistant
Matalan
09.2019 - 05.2022
BSc (Hons) - Business and Accounting
University of Hertfordshire
1 2021 - 1 2024