Ben Lowrie
Middlesbrough,North Yorkshire
Summary
I'm a driven and adaptable professional with a proven background spanning trades, customer service management, and digital media. Experienced in leading teams, troubleshooting technical and operational issues, and maintaining strict safety and regulatory standards. I combine hands-on problem-solving with excellent communication, project management knowledge and outstanding IT skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Video Editor/Social Media & Traveler
Freelance
Southeast Asia
07.2025 - 06.2026
- Took time to travel internationally across Southeast Asia while working as a remote freelancer, producing video content and managing social media accounts for independent clients. Balanced fast turnaround times, project budgets, and client communication on the move, demonstrating strong self-discipline, adaptability, and time management.
Customer Service Manager
Entain
Marton
07.2023 - 09.2025
- I managed day-to-day customer service operations by supporting my team, streamlining resolution processes, and ensuring everyone stayed current on product updates, company policies, and industry regulations. I regularly partnered with IT to troubleshoot technical bugs and kept service running smoothly. Beyond handling complex customer escalations, I focused on mentoring staff and building a collaborative workplace where both employees and customers felt valued.
Warehouse Operative
Staffline
Tees-Port
04.2023 - 07.2023
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
Electricians Mate / Laborer
Various Electrical Companies
Yarm
09.2021 - 02.2023
- I worked closely with senior sparkies on commercial and residential sites, running wiring, testing setups, and handling routine maintenance and repairs to keep projects on schedule and within budget. From site setup and prep work to maintaining strict safety regulations, I kept the job running smoothly and ensured all electrical installations were completed safely and efficiently.
Education
Diploma of Higher Education - Electrical installation
Middlesbrough College
Middlesbrough01-2022
Skills
- Trade & Operations: Commercial/residential electrical wiring, testing, maintenance, budget control, and strict safety compliance
- Management & Service: Team leadership, customer escalation handling, process improvement, and IT/cross-department troubleshooting
- Digital & Media: Video editing (technical skills in Adobe premiere pro) social media management, remote project coordination, and client communication
- Core Strengths: Adaptability, time management, site/resource prep, regulatory policy compliance and customer facing skills
Certification
-Digital Marketing - Coursera
-Level 3 Advanced Technical Diploma in Electrical Installation
-On site health and safety, fire safety and CSCS card
Hobbies and interests
- Hiking & Nature enjoyer: Undertake regular walking in nature and occasional long distance hikes.
- Mixed Martial Arts: Committed to regular disciplined training, helping my focus and physical well-being.
Timeline
Video Editor/Social Media & Traveler
Freelance
07.2025 - 06.2026
Customer Service Manager
Entain
07.2023 - 09.2025
Warehouse Operative
Staffline
04.2023 - 07.2023
Electricians Mate / Laborer
Various Electrical Companies
09.2021 - 02.2023
Diploma of Higher Education - Electrical installation
Middlesbrough College