Ben-Lewis Thompson
Manchester,Greater Manchester
Summary
Results-driven sales professional with a decade of experience in consistently exceeding revenue targets and earning recognition as a top global performer. Recognized for expertise in key account management, strategic networking, coaching, the Meddic methodology and the execution of potent commercial strategies. Possess a deep understanding of global enterprise account management and SAAS industry trends, driving transformative outcomes. Committed to agility and results, dedicated to cultivating customer-centric solutions and propelling organizational growth.
Overview
12
12
years of professional experience
Work History
Strategic account manager
Sphera
Manchester, Greater Manchester
08.2024 - Current
- Trained junior account managers to deliver consistent service quality across all accounts.
- Liaised between clients and internal teams, fostering open dialogue and clear communication lines.
- 120% quota attainment
- Negotiated favorable contract terms with strategic planning and effective communication skills.
Sales Director - Mobiess
Bellrock Group.
manchester, Greater Manchester
02.2024 - Current
- Building GTM and Sales team for growing SAAS company
- Strengthen revenue opportunities by developing tailor-made sales strategies based on industry vertical and competitor analysis.
- Reinforce branding initiatives by coordinating webinars and creating outreach campaigns to maximize pipeline.
- Manage Account Executives (New & Existing logos)
- Value Selling, Sandler, Meddic
Global Account Director
SafetyCulture
Manchester, MAN
06.2022 - 10.2023
- Achieved the longest time-on-target globally, consistently surpassing quotas by onboarding over 5,000 new users annually.
- Leadership: Quarterback of high-performing global team of AEs, CSMs, and BDRs across EMEA, APAC, and NALA regions.
- Revenue Growth: Mastered the MEDDIC sales methodology to drive annual revenue exceeding $1 million.
- Achievements: Secured the top global position for managed revenue (exceeding $5 million) and users (surpassing 15,000+).
- Manged complex enterprise accounts spanning global geographies
- Average deal size 100k+
Sales Team Leader
SafetyCulture
Manchester, Greater Manchester
10.2021 - 07.2022
- Leadership: Effectively led 3 direct reports (AEs) mentoring 2 BDRs. Consistently exceeded key performance metrics, including NRR 110%, GRR 97%, while surpassing quarterly revenue targets of $750k+.
Senior Enterprise Account Manager - EMEA
SafetyCulture
Manchester, Greater Manchester
02.2020 - 10.2021
- Revenue Growth: Implementing strategic white-spacing techniques and proactive outbound prospecting initiatives led to generating £837,000 in new revenue against a £750,000 goal.
- Top Performer: Setting new record for customer visits with 32 customer visits in just one quarter.
Enterprise Account Manager - EMEA
SafetyCulture
Manchester, Greater Manchester
04.2018 - 02.2020
- Revenue Growth: Drove substantial expansion of NRR (119%) 20+ key accounts.
- Leadership and Coaching: created global QBR playbook and model slide deck and delivered training to global teams.
Senior Customer Success Manager - Wolters Kluwer
ServiceSource
Liverpool, Mersyside
06.2016 - 04.2018
- Revenue and User Growth: Increased revenue on 40 high-value key accounts through global training, playbook creation, knowledge base development, staff recruitment, thought leadership, and sales coaching.
Customer Success Manager - Wolters Kluwer
ServiceSource
Liverpool, Mersyside
10.2015 - 06.2016
- Revenue Growth and Retention: Increased ARR on key customer accounts, maintaining and increasing on 99% GRR and upward trending NPS.
RLM Manager
ServiceSource
Liverpool, Mersyside
01.2015 - 10.2015
- Strategic Development: developed global strategy focusing on improving customer retention across SAAS businesses.
- Coaching and Training: Delivered global training on GTM strategies and SME Q&As to over over 100 sales teams globally.
HPS Account Representative - NetApp
ServiceSource
Liverpool, Mersyside
07.2014 - 01.2015
- Top Performer: Setting the standard across the EMEA team for attainment on 1m+ revenue targets quarterly.
Sales Representative- RedHat Linux
ServiceSource
Liverpool, Mersyside
06.2013 - 07.2014
- Top Performer: Overachieved revenue targets of 5m+ earning the StarStrip top performer annual trip.
Education
BSc (Hons) - Business studies with Information Management
Loughborough University
Loughborough2011
Skills
- MEDDIC Sales Methodology
- Client Relationship Management
- Account Strategy Development
- Retention and Expansion
- Employee coaching and mentorship
- Advanced Commercial Agreement Structuring
- Strategic selling
- Strategic Accounts
- Forecasting and Reporting
- C-Level
- Negotiation
- Lead Generation
- Software as a Service (SaaS)
- Leadership
Accomplishments
- Managed EMEA implementation of customer lifecycle management methodology across 23 sales teams through documenting process, delivering training and tracking KPIs
- Won the first global deal for a scale-up SAAS organisation by strategic networking across SVP and C-suite.
- Defined and developed the QBR process for a SAAS startup, delivering training to more than 300 global sales and customer success professionals.
- Supported and nurtured 2 mentees over 3 years who both received successive promotions and thanked me personally.
- Pioneered and documented innovative deal structures and pricing models within a SAAS start-up. Running a weekly deal workshop for AE's across EMEA.
Timeline
Strategic account manager
Sphera
08.2024 - Current
Sales Director - Mobiess
Bellrock Group.
02.2024 - Current
Global Account Director
SafetyCulture
06.2022 - 10.2023
Sales Team Leader
SafetyCulture
10.2021 - 07.2022
Senior Enterprise Account Manager - EMEA
SafetyCulture
02.2020 - 10.2021
Enterprise Account Manager - EMEA
SafetyCulture
04.2018 - 02.2020
Senior Customer Success Manager - Wolters Kluwer
ServiceSource
06.2016 - 04.2018
Customer Success Manager - Wolters Kluwer
ServiceSource
10.2015 - 06.2016
RLM Manager
ServiceSource
01.2015 - 10.2015
HPS Account Representative - NetApp
ServiceSource
07.2014 - 01.2015
Sales Representative- RedHat Linux
ServiceSource
06.2013 - 07.2014
BSc (Hons) - Business studies with Information Management
Loughborough University
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