Ben Lee
Haywards Heath,West Sussex
Summary
Dynamic and results-driven professional with management experience in the automotive rental industry. Proven expertise in managing high-value local body shop, dealership, and corporate accounts, driving significant fleet growth, and achieving record business-to-business sales. Adept at building and maintaining strong business relationships, increasing revenue streams, and optimising operations to meet both customer and company objectives. Seeking to leverage leadership and account management skills to contribute to the continued success and growth of a forward-thinking organisation.
Overview
3
3
years of professional experience
Work history
Branch manager
Enterprise Mobility
Uckfield, East Sussex
07.2023 - Current
- Provided strategic leadership for a high-performing branch, overseeing key corporate, insurance, and dealership accounts while driving long-term relationship growth, retention, and revenue performance.
- Acted as the senior account lead for major partners, conducting business reviews, aligning service delivery with client objectives, and negotiating solutions that strengthened contractual relationships.
- Developed and executed account engagement strategies that increased referral activity, enhanced partner loyalty, and expanded the branch’s influence within the local business community.
- Led, coached, and developed a team of up to 15 employees, elevating performance through targeted training, structured career development, and clear performance expectations.
- Fostered a culture of accountability and customer-centric service, resulting in consistent improvements in ESQi scores and operational reliability for key accounts.
- Directed workforce planning, daily operational oversight, and cross-functional coordination to ensure seamless service for high-value partners and maintain optimal fleet utilisation.
- Analysed account performance trends, financial reports, and operational KPIs, using insights to refine strategy, optimise workflows, and support sustainable branch profitability.
- Served as the escalation authority for complex client issues, leveraging senior judgment and cross-departmental collaboration to deliver fast, high-quality resolutions.
Club Manager
Pioneer Childcare
Haywards Heath, West Sussex
09.2022 - 07.2023
- Set up two new settings in five months, involving building stakeholder relationships, adhering to OFSTED and food hygiene regulations and recruiting correct staff members to aid day to day running of clubs.
- Manage up to ten staff on day to day basis, offering weekly supervision to aid their personal and working development
- Boosted developmental goal attainment, ensuring appropriate and constructive contact with parents and friends.
- Delivered SEN care to minimise disabling effects of autism and learning disabilities.
- Provided positive, fun and safe experiences to children aged 4-12.
- Protected client confidentiality, ensuring casework files were up-to-date and securely stored.
- Facilitated smooth day-to-day operations, ensuring constant availability of programme materials.
- Promoted safe and healthy environment, verifying adherence to OSHA and infection control policies.
- Built parental trust by effectively answering questions regarding childcare guidelines.
- Supported children in developing positive self-view and emotional resilience, using behaviour management strategies.
- Optimised emotional and social skill development, interacting with children through activities such as running, reading and painting.
- Guaranteed child safety, applying safeguarding procedures to prevent neglect and abuse.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Communicated daily observations with guardians, maintaining detailed development records.
- Offered tailored assistance to children with special needs, ensuring inclusive learning opportunities.
Education
Bachelor of Arts - Football Business and Finance
UCFB Wembley
Wembley, London09.2022
Access to higher education - Humanities and social sciences
City College Norwich
Norwich, Norfolk06.2019
GCSEs - GCSE
Oakmeeds Community College
Burgess Hill, West Sussex06.2015
Timeline
Branch manager
Enterprise Mobility
07.2023 - Current
Club Manager
Pioneer Childcare
09.2022 - 07.2023
Bachelor of Arts - Football Business and Finance
UCFB Wembley
Access to higher education - Humanities and social sciences
City College Norwich
GCSEs - GCSE
Oakmeeds Community College