Ben Lander
Portsmouth
Summary
Experienced professional with expertise in office coordination, client relations, and general administration. Skilled in crisis handling, problem solving, and logistics management, with a strong command of Microsoft Office.
Adept at database administration, invoicing, and procurement processes while ensuring compliance with GDPR and employment laws. Demonstrates proficiency in inventory management and task prioritisation to optimise operational efficiency. Committed to delivering exceptional organisational support and fostering positive client relationships to drive business success.
Due to my commitment and strong work ethic I have been offered a management position at a young age. I now manage a very strong team on a day-day basis in a fast growing business.
Being exposed to this level of responsibility has allowed me to develop and enhance my skills within business management.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Office Manager
Goldcrest Services
Waterlooville, Hampshire
01.2023 - Current
- Coordinate schedules and meetings to optimise office operations
- Identify and resolved complex issues using analytical thinking and strategic problem-solving techniques.
- Quoting for multiple jobs per day
- Invoicing multiple jobs per day
- Oversee inventory management by tracking supplies and placing timely orders to maintain stock levels.
- Develop customer relationships through consistent communication, fostering trust with existing and new clients.
- Managing multiple jobs at once ensuring staff completing the jobs have the correct information and understanding to achieve success in their work.
- Experience in using CRM software (AllClients)
- Vast experience in dealing with HR responsibilities
- Good command of Microsoft Office including Word, Excel etc
Office administrator
Goldcrest Services
Portsmouth, Hampshire
07.2021 - 12.2022
- Coordinate daily office operations to enhance workflow efficiency and maintain productivity.
- Primary point of contact for new and existing clients to share any queries or issues they may have
- Manage correspondence and communication channels to ensure timely information sharing among staff.
- Oversee scheduling and calendar management to optimise resource allocation and staff availability.
- Maintain filing systems and documentation processes to ensure easy retrieval of information and compliance.
Education
GCSEs - School Education
Horndean Technology College
Portsmouth 09.2014 - 07.2019
Level 3 Extended Diploma in Business Studies - Business Studies
Havant and South Downs College
Havant 09.2019 - 06.2021
Level 3 Business Administration Apprenticeship - Business Administration
PETA Ltd
Portsmouth 06.2021 - 11.2022
Skills
- Office coordination
- Client relations
- Crisis handling
- Email management
- Payroll administration
- Logistics management
- Customer Relationship Management (CRM) system
- Invoicing and billing
- Task prioritising
Affiliations
- Sport
- Gym
References
References available upon request.
Timeline
Office Manager
Goldcrest Services
01.2023 - Current
Office administrator
Goldcrest Services
07.2021 - 12.2022
Level 3 Business Administration Apprenticeship - Business Administration
PETA Ltd
06.2021 - 11.2022
Level 3 Extended Diploma in Business Studies - Business Studies
Havant and South Downs College
09.2019 - 06.2021
GCSEs - School Education
Horndean Technology College
09.2014 - 07.2019