Ben Lake
Spencers Wood, Reading,Berkshire
Summary
A versatile and hardworking individual, eager to work in cyber security with expertise in Python, HTML, CSS and JavaScript and a strong foundation in Linux and SQL. Demonstrates exceptional attention to detail, problem-solving abilities, time management and critical thinking skills. Proven track record in customer service and team collaboration, with a focus on effective communication and resilience under pressure. Committed to utilising technical proficiency and diplomacy expertise to enhance customer relations and drive business success. Experienced in retail operations, direct to consumer sales, and technology integration.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Team Member
Hollywood Bowl
Reading, Berkshire
2025.06 - 2025.12
- Team member in new flagship ten-pin bowling venue with live sports screens, arcade games and pool tables. The role is delivering front-facing customer service often in high pressure environment
- Greeting customers on reception, processing online and in-person bookings and handling difficult clients requiring conflict resolution
- Managed over ? customers per day helping increase overall profits to UK record Sept-Dec 2025
- Bar work, serving food and hosting parties, delivering orders promptly, ensuring high levels of customer satisfaction
- Remaining flexible to cover shifts and work overtime as required
- Collaborating and offering support to meet team and company goals
- Completing opening and closing checklists to create welcoming store environment
Voluntary role
Collective Sports Management
Manchester
2024.08 - 2024.10
- Voluntary role, assisting with social media updates for sports management agency to promote the international image of their clients.
- Demonstrated enthusiasm, sporting and social media knowledge, respect, friendliness and willingness to help wherever needed.
Assistant
Salt Hill VR
Slough
2023.09 - 2024.08
- 315-hour industry placement plus paid employment both in their VR (Virtual Reality) state-of-the-art arcade and representing the company at promotional events at venues such as the Royal College of Art, London and University of Reading. I became adept at demonstrating how VR technology enhances interactive gaming, educational and training experiences in a wide variety of sectors. Familiar with tools such as Unity and Unreal Engine and their uses. As part of a small team, I was responsible for setting up VR audio, lighting and video equipment, headsets and controllers, apps and software and demonstrating its use to clients in different settings to ensure a fun, safe, immersive and realistic experience to suit all ages and skill levels. Used problem-solving skills in customer service to resolve challenges and prioritise workload
Education
T-Level - Digital Production, Design and Development
Reading College
Berkshire 2022.09 - 2024.08
GSCE -
Oakbank School
Reading, Berkshire 2017.09 - 2022.08
Skills
- Programming: Python, HTML, JavaScript
- Linux and SQL expertise
- Knowledge of SIEM tools
- Attention to detail
- Problem-solving, analytical abilities
- Work ethic and reliability
- Resilience under pressure
- Customer service oriented
Certification
- CompTIA Security+ Certificate - Dec 2025-January 2026 (currently preparing for exam)
- Practical Ethical Hacking and Operational Technology Cybersecurity Certificate. National Taipei University of Technology / FutureLearn - Nov-Dec 2025
- Google Cybersecurity Professional Certificate. Coursera - Dec 2024-May 2025. Foundations of Cyber Security, Managed Security Risks, Networks & Network Security, Linux & SQL, Assets, Threats & Vulnerabilities, Detection & Response, Automate Cybersecurity Tasks with Python
- User Interface (UI)/User Experience (UX) Design. Coursera - California Institute of the Arts Oct-Dec 2024
- Social Media Marketing Specialization. Coursera - Northwestern University Sept-Oct 2024 Digital marketing, website analytics, social media and influencer marketing, business planning
Interests
Passionate about football; playing and watching. I have played competitively since I was four, for some years at academy level – computer games, travelling, music and keeping fit.
Timeline
Team Member
Hollywood Bowl
2025.06 - 2025.12
Voluntary role
Collective Sports Management
2024.08 - 2024.10
Assistant
Salt Hill VR
2023.09 - 2024.08
T-Level - Digital Production, Design and Development
Reading College
2022.09 - 2024.08
GSCE -
Oakbank School
2017.09 - 2022.08