Ben Kirkwood

This is my current job, where I am working part-time while trying to focus on figuring out which career path I want to take. I use all the skills and traits I gained from Footasylum here to ensure that customer service, cash handling, and stock management are conducted to a high standard.

• Collaborated with team members to achieve sales targets and contribute to store success.
• Advised customers on product range, price, delivery, warranties and product use.
• Organised stock room, ensuring easy access to products and efficient inventory management.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.

Whenever I get the chance, I like to volunteer in walking dogs and looking after them in day care. It's my sister's and her friend's business, so I love looking after the dogs, but I also get to spend time with my family. I only volunteer, so this is very on and off, but I find it really enjoyable and rewarding.

• Observed dogs to notify owners of unusual behaviour.
• Walked multiple dogs simultaneously, maintaining control and safety in various environments.
• Established schedule to develop routine walks for dogs.
• Shared photos and videos to inform clients latest whereabouts and activity.
• Promoted dog walking services through social media, increasing client base significantly.
• Kept detailed records of each dog's walking schedule, diet, and any special requirements.

This was my first job where I learnt many skills, and it also made me grow into a more confident person. I started working for this company in the Teesside Park store part-time, but that turned into full-time before I had been there a year. However, it was shut down and I transferred to the Middlesbrough store, where I then stayed for two years before leaving. As I grew within this company, I began to have a lot more responsibilities, such as leading teams, end-of-day cash handling, making sure standards were met each day, as well as targets that needed to be hit, and being able to take part in and finish big store moves in time for customers to start shopping the next day.

• Explained the products' benefits and value, engaging customers in new stock, to drive sales.
• Opened new merchandise boxes and stocked sales floor racks and shelves with the latest items.
• Maintained clean, presentable, and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Showcased product features and benefits to drive sales.
• Addressed and resolved complex customer complaints in a calm, efficient, and friendly manner.
• Received, processed, and organised deliveries within tight deadlines.
• Performed closing duties such as cleaning windows, floors, securing shop premises, and cashing-up tills.
• Went the extra mile to locate merchandise for customers by researching and calling associated retail branches.