Ben Jarvis
Coventry
Summary
Detail-oriented professional with expertise in risk awareness and compliance, analytical thinking, and decision-making. Demonstrates proficiency in customer service and client interaction, supported by strong skills in data entry and administrative support. Adept at utilising Microsoft Office and internal banking systems to ensure accuracy and attention to detail. Possesses comprehensive knowledge of various financial regulations and AML policies, contributing to effective compliance management. Committed to advancing a career in financial services with a focus on enhancing operational efficiency and regulatory adherence.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Customer service assistant
Coventry Building Society
Coventry
01.2023 - 09.2025
- Processed daily banking transactions, including deposits, withdrawals, and transfers for diverse customers.
- Ensured compliance with AML, KYC, and fraud-prevention policies; escalated suspicious activities as required.
- Balanced tills and reconciled cash drawers daily with no discrepancies.
- Provided excellent customer service while maintaining high accuracy standards and multitasking.
- Educated customers on financial products, demonstrating effective communication and extensive product knowledge.
- Organised community events for lonely or vulnerable customers to foster support and connection.
- Received consistent positive feedback from colleagues and management regarding exceptional customer service.
- Identified and reported suspicious activities on multiple accounts, preventing scams for numerous customers.
Education
Level 3 Diploma - Business Studies
CITY COLLEGE
COVENTRY 09.2019 - 07.2021
GCSE'S - Mathematics, English Literature, English Language, Geography, History, Double Science
FINHAM PARK SCHOOL
COVENTRY 09.2014 - 07.2019
Skills
- Risk awareness and compliance
- Analytical thinking and decision-making
- Customer service and client interaction
- Data entry and administrative support
- Attention to detail and accuracy
- Microsoft Office and internal banking systems
- Knowledge of various financial regulations and AML policies
Affiliations
- Passionate about physical exercise such as Weightlifting and Boxing and also enjoy attending music events with friends.
Timeline
Customer service assistant
Coventry Building Society
01.2023 - 09.2025
Level 3 Diploma - Business Studies
CITY COLLEGE
09.2019 - 07.2021
GCSE'S - Mathematics, English Literature, English Language, Geography, History, Double Science
FINHAM PARK SCHOOL
09.2014 - 07.2019
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