Ben Homer-Wooff

Head Enterprise UK IRE Deliver Prgm & 100+ Project

NOKIA

Peterborough, Cambs

11.2001 - Current

Organised financial and operational data to help with yearly budgeting and planning.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Created classification systems to manage archives.
Drafted procedural statements and guidelines for company-wide use.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Oversaw facility maintenance and allocated needed resources to meet standards.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Led and managed administrative staff to maintain smooth daily operations.
Analysed and resolved complex resource management issues for optimised scheduling.
Controlled resources by department or project and tracked use in [Software].
Developed organisational policies for administrative oversight and internal controls.
Investigated issues affecting group operations, prepared reports and helped correct problems.
Established clear budgets and cost controls strategies to meet objectives.
Streamlined processes to improve and optimise office operations.
Handled negotiations with outside vendors and service agencies to meet group needs.
Designed and implemented training to further develop staff based on business goals.
Created digital file classification system for company-wide use.
Monitored health and safety measures for guaranteed compliance.
Represented organisations at seminars, conferences and business events.
Planned revenue generation strategies designed for growth.
Upheld and updated call logs, call records and other important documentation.
Kept in touch with field crew to verify resolution of incident.
Utilised radio, phone or computer to instruct crews and field units regarding exact locations.
Composed and submitted status reports to management.
Notified customers regarding availability, status and shipment date.
Oversaw route and condition of field units to manage daily schedule.
Checked stock to maintain consistent supply and update inventory.
Advised crew and field units regarding traffic and weather conditions to minimise delays.
Used headset and computer software to speak and type location and incident.
Portrayed calm composure for caller on line to provide reassurance.
Detected discrepancies and reconciled quantities for clients.
Prepared documents to acquire permits for drivers delivering livestock and chemicals.
Operated multi-line telephone console system to answer and triage calls.
Coordinated with specific departments or field units to address important matters.
Responded to emergency and non-emergency calls and recorded important information.
Tracked emergency vehicles to determine timely response.
Verified price, promotions and weight compliance to organise item orders.
Oversaw goods storage at distribution hubs along transport route.
Despatched personnel and transport vehicles based on current demand and load requirements.
Tracked factors impacting planned routes and adjusted strategies to maintain targets.
Kept transport operations in compliance with shipping regulations for different types of goods.
Updated load manifests with required details for regional, national and international transport.
Arranged reliable and smooth passenger services to maximise customer loyalty.
Analysed shipping costs and compared values to select optimum carrier services.
Made time-sensitive decisions to keep transport services running on-time and meet objectives.
Managed transport schedule for on-time delivery and optimised use of available resources.
Organised freight to not exceed industry safety standards or carrier limits.
Determined weight of goods and selected proper limits for passenger and crew safety.
Compiled transport data and created reports for management review and decision-making.
Created passenger lists for routes and maintained required level of documentation.
Investigated and resolved issues with transport services.
Fielded inquires from customers, answered questions and promoted available services.
Maintained clean and accurate records of transport activities.
Coordinated loading and unloading of vehicles with minimal delay at distribution points.
Optimised multimodal transport services to meet or exceed client requirements.
Monitored shipment times and trends of different services to identify areas of deficiency and potential improvements.
Negotiated contracts with vendors and suppliers to meet transport budget targets.