BEN HAZELWOOD

Work History

Store Manager Designate

Morrisons

Abbots Langley, Hertfordshire

01.2024 - Current

Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Challenged and inspired team members to achieve business results.
Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
Monitored stock levels and wrote timely order supply requests to replenish merchandise.
Recruiting, hiring and onboarding store staff.
Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
Set SMART goals for store team, developing staff abilities and increasing sales performance.
Oversaw daily store cleaning and general store maintenance to keep high company standards.
Led regular staff performance reviews to provide guidance and support for individual development.
Completed opening and closing procedures each day.
Checked invoices from suppliers against physical stock records to identify discrepancies.
Site D.P.S

Store Manager

Shell Garage

St Alban

11.2017 - 01.2024

As store manager is to ensure shell brand is maintained by ensuring great customer service
Main Key holder for late night call out/emergencies, responsible for team of 8 plus any contractors on site along with taking on cover for oversite managers running mutable sites.
Work on till, stocking & placing all orders, I would also open or close site when needed along with this responsibility of end of day in which I would do cashing up for the day before & enter this into the logs ready for money to be picked up for banking
Training of all new staff on epos, general admin including investigate drive offs to report to police, reporting any issues to retailer
Managing teams to hit monthly kpi's
D.P.S for site
Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance
Lead regular staff performance reviews to provide guidance and support for individual development
Oversaw daily store cleaning and general store maintenance to keep high company standards
Activity and developed ideas to promote store
Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility
Solicited customer feedback to understand customer needs and constantly improve product offerings
Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise
Monitored stock levels and wrote timely order supply requests to replenish merchandise
Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records
Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation
Optimized store performance through continuous evaluation of existing processes and identifying improvement opportunities
Manage recruiting, hiring and onboarding store staff
Challenged and inspired team members to achieve business results
Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers
Checked invoices from suppliers against physical stock records to identify discrepancies
Provided excellent customer care through prompt complaint resolution and quality of service.

Door supervisor

03.2012 - Current

Security groups - Herefordshire
Carried out visitor screening and searches to enforce compliance with established policies
Maintained accurate surveillance records and incident reporting in line with regulatory requirements
Guaranteed security of all entry and exit points with frequent foot patrols
Minimized threat of violence, conducting body searches and screening processes through X-rays and metal detectors
Handled ID checks using company system, managing customer access or denial in line with company policy
Monitored venue grounds and adjacent areas to proactively detect risks
Conducted detailed searches and confiscated unauthorized or illegal items
Dealt appropriately and safely with security issues and risks, adhering to established codes of practice
Watched CCTV footage to proactively identify suspicious or dangerous behavior's
Checked and monitored exit points to prevent unauthorized departures
Upheld professional and approachable demeanour to provide customer assistance
Diplomatically resolved patron conflicts to mitigate security risks
Enforced venue policies regarding prohibited substances and activities.

Supervisor

The Food Box

Hemel Hempstead

08.2017 - 10.2017

Working as a lone chef on a up-market food van
The roles other than cooking & preparing food was to Manage rotate and order Stock, doing cleaning I was main key holder responsible for opening and closing every day I use to manage me own till so having to cash up every day
And to have good customer service skills
Motivated team through providing hands-on practical support to all members of staff on duty
Guided and coached staff to achieve individual growth and sales production targets
Offered instruction, coaching and motivation for enhanced team morale
Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.

Chef/Kitchen supervisor

Corr Recruitment

11.2016 - 08.2017

Working in a busy cafe I had the roles of both being a chef & front of house staff/Barista, Admin was included in this IE: stock and cash management
Communicated with site manager to address equipment and kitchen repairs and upkeep
Met kitchen hygiene standards by preparing, implementing and monitoring routine cleaning schedules
Oversaw storage and preparation of food items to correct recipe and portioning standards
Oversaw safe storage practices and compliance with Food Safety Act, accurately completing relevant documentation
Enforced health and safety regulations and restaurant standards by supervising food preparation.

Summary

Overview

Work History

Store Manager Designate

Store Manager

Door supervisor

Supervisor

Chef/Kitchen supervisor

Education

GCSE

primery School -

Skills

Timeline

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