Ben Fleming
Manchester ,Greater Manchester
Summary
Resourceful and adaptable Leader with over 10 years of NHS Experience in service development/management, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, Capacity and demand management with results in efficiencies and performance management. Person and patient focused, with a continuous eye for Quality improvement, sustainability and improved experience. An aspiring Director with a passion for how team effectiveness and compassionate Leadership improves service outcomes, culture and aligns to local and strategic visions of organisations.
Overview
8
8
years of professional experience
Work history
Directorate Manager- Community Paediatrics
The Northern Care Alliance NHS Foundation Trust
Bury , Greater Manchester
09.2021 - Current
- Accountable Operational Manager for 11 Services, incorporated within the Children's Directorate Portfolio
- Service planning and redesign. Improving 18 week performance, increasing productivty and achieving cost improvements.
- Business case development.
- CQC/Ofsted Improvement plans.
- HR Management:- Complex sickness, investigations and Grievances.
- Team and Service Leadership.
- SLA and contract management/ Negotiation
- NCA Lead for Paediatric Speech and Language recovery and Strategy.
- Performance Planning and Delivery for 4 Service Lines.
- Consultant Job planning
- SRO for virtual Consultation, outpatient Excellence Programme.
- Deputy to Divisional Managing Director during periods of Absence and at NCA wide meetings.
- Senior Manager oncall , BCO
- Capacity and demand Planning.
- RTT Management.
- Green Accredited Directorate in NCA SAS Framework.
- Performance turnaround and re-design of consultant led Paediatric Pathways.
- CIP delivery and accountable officer for a budget of £10.5 Million.
- Risk Assurance and governance framework e.g. Directorate reviews, Divisional Reviews.
- ICB and Local authority stakeholder.
- Senior system Partner in SEND and children's strategic partnership Board, alongside ICB, LA and Education.
- Project SRO and Accountable lead for the divisional booking team/Receptionists within Bury Community.
- Passion for team effectiveness and compassionate leadership.
Directorate Manager- Stroke and Frailty
The Northern Care Alliance NHS Foundation Trust
Bury , Greater
04.2021 - 09.2021
- Accountable Operational Manager for NES stroke Services and BCO Frailty Service.
- Consultant job planning and Management.
- Triumvirate Leadership.
- HR Management:- Complex sickness, investigations and Grievances.
- Team and Service Leadership.
- Budget management and cost improvement lead of Directorate. Budget £5 Million per Annum.
- Risk assurance and governance management.
- Senior Manager oncall, BCO
- collaborative with NSHE/I on Frailty to support reduction of LOS, Time in ED and improve patient quality and experience.
- Strategic partner in the Greater Manchester Integrated Stroke Network with SRFT and Stockport.
- RTT management and performance planning.
- Capacity and demand modelling for inpatient and outpatient activity.
- SLA and contract management/ Negotiation
- Medical workforce planning and sustainability.
- Business case development and transaction of new schemes/ pathways.
Directorate Manager- Stroke Services
The Northern Care Alliance NHS Foundation Trust
Bury , Greater Manchester
06.2020 - 04.2021
- Accountable Operational Manager for NES stroke Services.
- Site Manager of the Day
- Senior on Call Manager, BCO
- RTT and Performance planning
- Bed Modelling and capacity planning for 60 bedded stroke unit/rehab unit.
- CIP delivery
- Consultant job planning and medical workforce management.
- Risk assurance and governance.
- HR Management and Leadership
- Budget manager of £2 Million pay and non pay budget.
- System delivery of stranded and super stranded patients.
- A Graded Stroke Service and audit accountable officer for the national stroke unit/
- Development of discharge process's and collaborative working with Nursing, Medics and AHPS.
- Bronze commander during periods of site pressure.
- Disaggregation planning and SLA's during MFT/NCA Transaction.
Assistant Directorate Manager- Urgent Care
The Pennine Acute Hospitals NHS Trust
Bury, Greater Manchester
09.2018 - 06.2020
- Deputy to the Directorate Manager of Urgent and Emergency Care.
- Lead for Medical workforce programme in collaboration with DMD, HR and Finance.
- Senior Manager oncall.
- Locality and regional involvement in Better flow initiatives, looking at SDEC, 4 Hour standard, admissions and admissions avoidance.
- Leadership and staff management.
- Development of same day emergency care pathway, improving 4 hour standard.
- Development of Length of stay initiatives in collaboration with ICB and primary care.
- Medical workforce support.
- Risk assurance and Governance Management.
Service Improvement Lead,Clinical Support Services
Walsall Healthcare NHS Trust
Walsall, West Midlands
08.2017 - 09.2018
- Accountable programme lead for the Divisional CIP programme across women's, Childrens and clinical support services. Target of £1.5 Million.
- Support to care groups to delivery pathway efficiencies and opportunities across outpatients alongside KPMG.
- Care Organisation outpatient improvement programme.
- accountable care group lead for Chemical Pathology and Clinical Heamatology.
- RTT and cancer standard management.
- Stakeholder engagement from divisional directors to care group managers.
- service design.
- Financial control and management.
- Support manager in theatre efficiencies programme and case mix planning for Gynaecology and Paediatrics.
Education
Master of Science - Healthcare Leadership
The University of Birmingham School
BirminghamHealthcare Leadership - Elizabeth Garret Anderson Programme
NHS Leadership Academy
LeedsCMI - CMI Level 5- Leadership
Chartered Management Institution
BirminghamDegree - Dance: Urban Practice
The University of East London
A-Levels - Health and social care, Dance and Media
New college Telford
GCSEs - English, Maths, Science, Dance, Health and Social Care, R.E,
Haberdashers Abraham Darby
Skills
- Team Leadership
- Business strategy
- Contract development and management
- Team motivation
- Performance Turnaround
- Financial control and sustainability
- Capacity Planning
- Strategy
- Negotiation
- Leadership
- Team Effectiveness
- Service Development
- Aspiring Director skills
- HR management
- Medical Workforce Management
Education
other,other,other,other,other,other
Career goals
- Divisional Managing Director and Higher.
Timeline
Directorate Manager- Community Paediatrics
The Northern Care Alliance NHS Foundation Trust
09.2021 - Current
Directorate Manager- Stroke and Frailty
The Northern Care Alliance NHS Foundation Trust
04.2021 - 09.2021
Directorate Manager- Stroke Services
The Northern Care Alliance NHS Foundation Trust
06.2020 - 04.2021
Assistant Directorate Manager- Urgent Care
The Pennine Acute Hospitals NHS Trust
09.2018 - 06.2020
Service Improvement Lead,Clinical Support Services
Walsall Healthcare NHS Trust
08.2017 - 09.2018
Master of Science - Healthcare Leadership
The University of Birmingham School
Healthcare Leadership - Elizabeth Garret Anderson Programme
NHS Leadership Academy
CMI - CMI Level 5- Leadership
Chartered Management Institution
Degree - Dance: Urban Practice
The University of East London
A-Levels - Health and social care, Dance and Media
New college Telford
GCSEs - English, Maths, Science, Dance, Health and Social Care, R.E,
Haberdashers Abraham Darby
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